Patient Information

Patient Information Brochure

Our Patient Information Brochure contains everything you need to know about your stay at Manningham Day Procedure Centre. It covers every stage of the process, from pre-admission right through to discharge. We recommend that you download the brochure and read through it carefully. If you are unable to download the booklet for any reason, please contact us and we will happily post or email you a copy. Alternatively, a copy can be obtained from front reception during business hours.

Download the latest version of our Patient Information Brochure

Admission Forms

Once you have arranged a booking through your surgeon’s rooms, you will be provided with our Hospital Admission Registration Forms. These forms need to be completed and returned to us in the reply-paid envelope 7 days prior to your admission. Alternatively you may fax them to (03) 88 500 591 or email them to enquiries@mdpc.com.au

Download the latest version of our Admission Forms

Fees & Charges

Manningham Day Procedure Centre will make every attempt to notify you if there are going to be any out of pocket expenses associated with your stay with us prior to your admission date. Please note that costs associated with Pharmacy, Pathology, Imaging, X-ray and Ambulance Transport may not be covered by your health fund.

Insured Patients: Manningham Day Procedure Centre will run an eligibility check with your health insurance on your behalf prior to your admission with us. Any excess payable under your health insurance policy is to be paid on admission. Any additional costs incurred during your stay, such as discharge pharmacy costs and some investigations will need to be paid prior to discharge also.

Repatriation (DVA) Patients: Manningham Day Procedure Centre will lodge a claim with the Department of Veterans Affairs on your behalf. Any additional costs incurred during your stay are payable on discharge.

WorkCover and Third Party (TAC) Patients: The total payment (aside from ancillary charges) must be made on admission, unless approval for admission has been confirmed in writing by WorkCover.

Self-Insured/ Uninsured Patients: You will be provided with an estimate of the cost of your procedure prior to admission. Full payment (including ancillary charges) will be required on day of admission.

Payment Methods : Payment may be made by cash, bank cheque, credit card (Visa, MasterCard) or EFTPOS.

Please note :  We regret that personal and business cheques are not accepted, nor are Amex (American Express) or Diners cards.

Rights and Responsibilities

Australian Charter of Healthcare Rights

Please see the following link if you wish to view the Australian Charter of Healthcare Rights, translations also available.

Community Support

Please see the following links for interpreter services and community services should you require them:

Medical Records & Privacy

Manningham Day Procedure Centre adheres to the Australian Open Disclosure Framework. Records will be kept of your admission. They will be treated confidentially and the contents divulged only with your consent or when required by law. Manningham Day Procedure Centre complies with the Victorian Health Records Act 2001 & Privacy Amendment (Private Sector) Act 2000 and supports the Australian Charter of Healthcare Rights (ACQHS), including the method used to collect, store, process and disclose health information. It may be necessary for sections of your medical record to be disclosed to other medical professionals involved in your treatment or to third parties involved in the administration of Manningham Day Procedure Centre (e.g. to your health fund, the DVA, the supplier of your prosthesis, our insurer, or to an external company contracted to evaluate customer satisfaction).

The Director of Nursing, Denise Penn is the Privacy Officer at Manningham Day Procedure Centre. You may contact Denise Penn by emailing dpenn@mdpc.com.au or calling 03 88 500 590

For consumer privacy related information please see the Australian Privacy Principles or alternatively you may contact the Office of Australian Information Commissioner 13 00 363 992 www.oaic.gov.au

Ask your treating doctor or specialist:

  • for confirmation in writing of how much their fee will be and how much is likely to be covered under Medicare or your private health insurance.
  • whether they participate in your health insurer’s gap cover arrangements and if you are likely to have to pay a gap, how much it will be.
  • which other doctors and medical staff will be involved in your treatment and how you can get information about their fees and whether they will be covered by your private health insurance.
  • for an estimate of any other costs associated with your medical treatment that may not be covered by Medicare or your private health insurance (e.g. pharmaceuticals, diagnostic tests).
  • whether you are having a surgically implanted device or prosthesis and if you will have to contribute towards the cost for this.

Ask your health insurer:

  • whether the treatment you are having is covered by your private health insurance and if there are any exclusions or waiting periods that currently apply to this treatment under your policy.
  • whether you have to pay an excess or co-payment, and, if so, how much this will be.
  • about the level of hospital accommodation covered by your policy (some policies only cover being a private patient in a public hospital).
  • whether your insurer has an agreement with the hospital you are going to be treated in.
  • whether you will need to pay extra for surgically implanted devices or prostheses.
  • if any gap cover arrangements are in place that may apply to you.

Ask your hospital:

  • whether the hospital has an agreement with your private health insurer.
  • whether you will have to pay anything for your hospital accommodation out of your own pocket.
  • whether you will have to pay any additional hospital charges which are not covered by your private health insurance

Financial Information

Health Funds, Accounts and Fees

MDPC will make every attempt to notify you if there are going to be any out of pocket expenses associated with your stay with us prior to your admission date. Please read on for further details that will relate to your particular circumstance.

Please note that costs associated with Pharmacy, Pathology, Imaging, X-ray and Ambulance Transport may not be covered by your health fund.

Payment Procedures

Insured Patients:

MDPC will run an eligibility check with your health insurance on your behalf prior to your admission with us. Any excess payable under your health insurance policy is to be paid on admission. Any additional costs incurred during your stay, such as discharge pharmacy costs and some investigations will need to be paid prior to discharge also.

Repatriation (DVA) Patients:

MDPC will lodge a claim with the Department of Veterans Affairs on your behalf. Any additional costs incurred during your stay are payable on discharge.

WorkCover and Third Party (TAC) Patients:

The total payment (aside from ancillary charges) must be made on admission, unless approval for admission has been confirmed in writing by WorkCover.

Self Insured/ Uninsured Patients

You will be provided with an estimate of the cost of your procedure prior to admission. Full payment (including ancillary charges) will be required on day of admission.

Payment Methods

Payment may be made by cash, bank cheque, credit card (Visa, Mastercard) or EFTPOS.

Please note – We regret that personal and business cheques are not accepted, nor are Amex (American Express) or Diners cards.

Contact us

Suite 304, Level 3
Manningham Medical Centre
200 High Street
Templestowe Lower
VIC 3107
P (03) 88 500 590

On the corner of Manningham Rd and High St