Our Purpose: Delivering better healthcare models to all Australians

We measure our success by improvements in patient outcome and experience, employee engagement and experience, efficient and sustainable use of resources, and mutually beneficial partnerships.

Our Values

Patient focus
We aim to deliver the best possible outcomes, placing our patients at the centre of our decision making. We engage with patients, their carers and the broader community to ensure we are continuously improving to exceed expectations.
Respect and collaboration
We work as a team, openly collaborating to share best practice. Our culture enables our people to be their best selves at work every day, respecting the role each team member plays in delivering a world class patient experience.
Commitment to excellence
We deliver what we promise. We go beyond the predictable to ensure our patients experience extraordinary care.
We constantly adapt our approach to meet the unique needs of each patient, striving continually to improve our service.

Our Standards

Our services are delivered to specific, world-class and independently audited standards
Ensuring that all individuals are protected at all times
Led by experienced and skilled management, operating within a transparent and value-based culture of continuous improvement
Complying with all major certifications and oversights
Run to reduce waste and delays
Communicates openly and meets expectations