10 Warneford Street, South Hobart TAS 7004

Preparing for your hospital visit

  • Before your surgery

    What you need to do:

    • Arrange for a responsible adult to accompany you home and stay with you for 24 hours after your surgery
    • Contact your private health fund to check your level of cover
    • Make a note of your admission time and fasting instructions, which we will provide during the pre-admission phone call in the week prior to your visit
    • Advise us of any special dietary needs
    • Please shower prior to surgery
    • Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better

    We cannot discharge you following an anaesthetic unless you have a designated carer. If this is not possible, your procedure may be cancelled. Please telephone the hospital as soon as possible if you are having any difficulty finding a carer.

    For 24 hours after an anaesthetic, you will not be able to:

    • Drive a vehicle
    • Drink alcohol
    • Operate machinery
    • Make important decisions
    • Sign legal documents
  • What to bring
    • Please bring your Medicare card, and where relevant your Private Health Insurance membership card, Veterans’ Affairs card, and/or Pensioner Concession card
    • A list of medications you are currently taking
    • Any recent and relevant X-rays, scans and test results
    • Any advanced care plan and/or treatment-limiting orders
    • Any personal aids you need (glasses, walking aids)
    • Any payment required to settle your account
    • Your Power of Attorney documentation (if applicable)

    You will also need to wear loose comfortable clothing.

  • What not to bring
    • Please leave all valuables at home
    • Do not wear make-up, nail polish or jewellery
    • Please remove all piercings including earrings

    We are unable to provide childcare during your procedure, and ask that you make alternative arrangements for the care of your children while you are in hospital.

  • Children's surgery

    It’s natural to feel anxious if your child is undergoing surgery, and we will do everything we can to make your family comfortable and relaxed. Toys are provided for your child’s entertainment while they wait for their operation. It’s a good idea to bring:

    • A favourite toy, story book or activity
    • Change of clothes and underwear
    • A baby’s bottle if required

    We will invite one parent or carer into the recovery room to be with your child after surgery. Only you know who the right person is, so please consider this carefully. You can bring a change of clothes, or some favourite food into the second stage recovery room.

  • Fasting

    Before you undergo an anaesthetic, you will need to avoid eating anything for 6 hours. This protects your airways during surgery. During your pre-admission phone call, we will let you know when this fasting period should begin and when you can have your last drink of water.

    Please do not chew gum, eat lollies or have any milk-based drinks during your fasting period.

    We will give you a snack and light refreshment when you are in the recovery room after your surgery.

  • Medications

    Check with your doctor, anaesthetist or GP whether you should take your prescribed medications on the morning of your procedure. You can take them with a sip of water if fasting. Patients with diabetes should discuss their medication with the pre-admission nurse. If you are on blood thinning medication and have not stopped your medication, please check with the pre-admission nurse.

  • Smoking

    Please be advised that Hobart Day Surgery is a smoke free environment. Please do not smoke on the day of your procedure.

  • Getting here and parking

    There is limited free parking onsite, so please consider being dropped off before your carer parks elsewhere. We will notify your carer when you’re ready for discharge.

  • Admission

    When you arrive, please report to the reception desk where our staff will take you through the admission process. We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout your stay to ensure your safety.

    We will provide you with a locker for your clothes and belongings, but please do not bring large sums of money, jewellery or other valuables as we cannot accept responsibility for their security.

    Every effort will be made to ensure you are not kept waiting before your procedure, but there are times when other patients require longer periods in theatre than we anticipate. Your surgery is likely to commence 30 to 90 minutes after you arrive, although this will depend on the procedure.

    We’ll let you and your carer know if there are any delays and how your expected discharge time might be affected. It’s a good idea to bring a book or something to keep you occupied just in case.

  • Billing & health insurance

    Hobart Day Surgery has arrangements in place with all private health funds. We advise that you check your private health insurance cover before admission. Any excess or out of pocket costs not covered by your health fund need to be paid on the day of your procedure. To assist you with your claim, a health benefit form will be completed on admission and forwarded to your health fund on your behalf.

    If you do not have private health insurance, you will be required to pay the full amount for your private hospital admission. Your surgeon will provide you with an estimate of these fees. This estimate only refers to fees charged by the hospital according to your hospital booking. This amount will need to be paid on admission to the hospital.

    Please note there is no rebate from Medicare for your hospital charges. You will also receive an account direct from the specialists involved in your procedure, such as a surgeon, anaesthetist or assistants, and will need to pay for any prescriptions provided by a pharmacist. These costs are separate to the hospital fees.

    Third party claims

    If you are a Department of Veterans Affairs (DVA) patient, we will lodge a claim with the DVA for you. If your surgery is part of a WorkCover or Third Party (TAC) claim, you will need to make the full payment (apart from ancillary charges) on admission – unless we have received written approval for admission from WorkCover or TAC.

    We accept MasterCard, Visa, American Express and EFTPOS, as well as bank cheques and money orders. Personal cheques will not be accepted.

    Questions to ask your private health insurer

    Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.

  • After your surgery

    After your operation, you will be offered refreshments and a light snack and be given time to recuperate before dressing and returning home. You must have a responsible adult to collect you after the procedure and stay with you for 24 hours. We will let them know your approximate discharge time.

    Before you leave Hobart Day Surgery, any special instructions will be explained to you and your carer It is important you follow these instructions to ensure the best outcome from your procedure. Your doctor’s rooms will provide you with a follow up appointment with your doctor after your surgery.

    Your anaesthetist will give you a prescription for any pain relief and/or antibiotics if required after surgery. These may be required soon after being discharged, so please pick this medication up on your way home.

    One of our nursing staff will contact you within a few days to check on your progress and answer any questions. Those having cataract surgery will not receive a call as they will see their surgeon the next day.

    Preventing falls

    After your procedure and anaesthetic you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.

    Nausea

    This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.

    Sore throat

    This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.

    Tender arm or hand at injection site

    This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed please contact your surgeon or family doctor.

    Infection

    Please contact your surgeon if you are concerned about any redness, swelling, pain or discharge from your wound.

    Hand hygiene

    We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).

  • Privacy

    As a patient of Hobart Day Surgery your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.

    We will handle your personal information in accordance with Australian Privacy Principles and legislation that governs how hospitals handle your personal and health information. For more information, read our Patient Information & Pre-Admission Booklet, and download tthe Australian Privacy Principles fact sheet.

  • Quality & Safety

    Hobart Day Surgery adheres to all statutory and relevant body guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment.

    Hobart Day Surgery has a comprehensive Infection Prevention and Control Program in place. We use the expertise of an external consultant to provide and oversee this program.

    We work as a team under the management of the Board of Directors, Medical Advisory Committee (MAC) and Director of Nursing, with the following programs in place:

    Quality management – We continually monitor, assess and improve the quality of patient care. The MAC conducts peer-reviewed activities and we publish information about clinical performance, health outcomes and patient satisfaction.

    Risk management – We proactively work to mitigate risks to provide the safest possible environment for patients, visitors and staff.

    Workforce checks – Our dedicated specialist clinical staff have their credentials checked annually, and are assessed to ensure they can perform their roles so that you receive the highest standard of care and comfort.

    Clinical handover – If your care is transferred from one person to another, our systems ensure there is effective continuity. This includes your involvement in your discharge instructions as a patient or carer.

    Infection control – We aim to prevent and limit the spread of infection through evidence-based clinical practice guidelines.

    Hand Hygiene – Hobart Day Surgery is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance. You can find more information on this program here.

    Consumer involvement – Patients are at the centre of our care model, and we welcome your participation in reviewing our Quality & Safety reports, and feedback on how we can continue to improve.

    Open Disclosure – The Hobart Day Surgery Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.

    Hobart Day Surgery has a clear and consistent approach to open communication and disclosure with consumers and their carers,  with a view to fairness, transparency and  accountability.

    Please click on the button below for more information on Open Disclosure.

  • Complaints, concerns and feedback

    Please complete the Patient Satisfaction Survey, which your nurse will give you after your procedure. We appreciate your honest feedback, as we are always looking for ways to improve our patients’ experience.

    If there is any aspect of your care that you are not happy with, please contact the Director of Nursing. We will promptly acknowledge and investigate any complaint, and communicate the outcome and any recommendations with you.

    If your complaint is unresolved, you can contact:

    Health Complaints Commissioner

    GPO Box 960
    Hobart
    TAS 7001

    Phone: 1800 001 170

Frequently asked questions

We will answer any specific questions you have during your pre-operative call the day before your procedure. Here are some answers to common queries.

  • Do I need to arrive before my admission time to complete any paperwork?

    No – we allow for this when we calculate the time you need to arrive. If your admission time is 9am, please arrive at 9am.

  • How long will I be in hospital for?

    This depends on your procedure, but generally 3 to 4 hours from the time of your admission. We will let you know what to expect the day before your procedure.

  • Is there parking at Hobart Day Surgery?

    There is limited free parking onsite, so consider being dropped off before your carer parks elsewhere. We will notify your carer when you’re ready for discharge.

  • What time is my surgery?

    Your specialist will arrange a date for your surgery, and provide you with your admission paperwork. A pre-admission nurse will phone you during the week prior to your visit with an admission time and other relevant information.

  • Why do I have to fast?

    It’s important to avoid eating or drinking anything for a specified period of time before an anaesthetic to protect your airways during surgery.

  • Why do I need a responsible adult to collect me?

    Because you are having an anaesthetic for your procedure, you need someone with you after you are discharged to make sure there are no unexpected complications from your procedure or anaesthetic. You are also not legally allowed to drive for 24 hours following an anaesthetic.

    Our nursing staff will meet with your designated carer before we send you home, and go through written instructions for your wellbeing when you go home. This includes advice about eating and drinking, pain relief, and when you can resume normal activities.

    If you do not have a designated carer to collect you, we may have to cancel your surgery. Please let us know if you have any concerns about this policy, and contact the hospital as soon as possible if you are having any difficulty finding a carer.

  • Why do I have to remove my jewellery and nail polish before surgery?

    This is for your own safety. There is a risk of surgical burns with metal jewellery, including piercings. All mouth and facial piercings must be removed, as there is a chance of dislodgement and becoming stuck in your lungs. If you wish to leave your wedding ring on, we will tape it.

    During surgery, your oxygen levels will be monitored with a probe placed on your finger and nail polish and acrylic nails can interfere with this.

  • Why do I have to pay an excess, I have already paid the account to the doctor?

    The account you paid to your doctor was for their services only, and is separate to your hospital fees. The excess you are required to pay to the hospital is the amount you elected to pay to reduce your Health Insurance premium costs. We’ve checked this with your health fund.

  • Will I have something to eat after my procedure, as I had to fast before it?

    Yes, the nurses will provide you with a light snack and a cup of tea, coffee or juice while you are in recovery. Please let us know about any food allergies or intolerances during your admission process.

  • Will you call my relative or carer to collect me after my procedure?

    Of course. The nurses will call your carer 30 mins before your discharge.

  • I am coming back in a month for another procedure. Do I have to fill out another Admission Form?

    If your next procedure is within three months of this one, we can re-use your existing admissions form. However, we will ask you to double-check that the information provided is still current.

10 Warneford Street, South Hobart TAS 7004

(03) 6220 7000

email

Mon to Fri 8am - 4:30pm

Limited free parking onsite with timed street parking available

Submit feedback