Bundaberg Private Day Hospital

51 Commercial Street, Kensington QLD 4670

Preparing for your hospital visit

  • For Patients Attending our Skin Cancer Centre

    Skin Cancer Centre

    Skin Cancer Centre Consultations are performed by our surgeons at our purpose built consulting suites at Bundaberg Private Day Hospital. Our specialist surgeons will assess your skin lesion and organise appropriate surgical treatment.
    A consultation fee applies for all pre-op visits. A Medicare rebate applies to all pre-op consultations. All post-surgery visits are complimentary. Please bring any pathology reports from previous biopsies with you to your visit as well as a complete list of your medications.

    No Gap Skin Cancer Surgery Options
    Bundaberg Skin Cancer Centre offers No-Gap Surgery for patients with appropriate levels of cover, with participating health funds. At present, most major health funds trading in Queensland are included, but please check with our friendly staff who can confirm your status.

    No-gap Surgery applies to surgery performed at Bundaberg Private Day Hospital by Bundaberg’s Skin Cancer Centre surgical team. Some skin cancers may require the services of other surgeons either at Bundaberg Private Day Hospital or outside Bundaberg Private Day Hospital. Surgeries that are not performed by the Bundaberg Skin Cancer Centre surgical team are not included in our No-Gap Surgery plan.

    * Eyelid, eyelid surrounds, and oral/ lip skin cancers are not included under No-Gap Surgery.

    Same Day Surgery
    Bundaberg Private Skin Cancer Centre offers same day consultation and surgery options.
    This service is available exclusively for patients with a pre-existing pathology report (eg. from a biopsy). Same day consultation and surgery are most suitable for patients requiring local anaesthetic without sedation.

    Please ask our friendly staff to see if you qualify for same day consultation and surgery.

    • No Gap Skin Cancer Surgery Options*
    • Royal Australasian College of Surgeons Qualified Surgeons.
    • Safety Of Licensed Hospital Grade Operating Theatres and Sterilisation.
    • Comfort Of Full Anaesthetic Options Including Local, Sedation, and General Anaesthetic.
    • Same Day Surgery

    * Eyelid, eyelid surrounds, and oral/ lip skin cancers are not included under No- Gap Surgery.

  • Before your surgery

    One of our nurses will call you 48 hours or the day before your operation to let you know:

    • Your arrival time
    • Your fasting times
    • Transport and parking arrangements
    • The length of time you can expect to be at the day hospital
    • Post-operative care instructions
    • What to wear
    • Any out-of-pocket expenses

    The nurse will also discuss with you:

    • Any previous illnesses and operations
    • Any allergies to food or medicines
    • Any special dietary requirements
    • Who is taking you home and staying with you the night of your surgery.

    This is an opportunity for you to ask any questions about your admission and the postoperative care you will need. This call will take around 10 minutes.

    Illness in the days before your surgery if you develop a cough, cold or any other illness, please contact your surgeon and the staff at the day hospital on (07) 4152 4886, as your surgery may need to be postponed until you are well.

  • What to bring

    On the day of surgery, please bring the following:

    • Your fully completed hospital forms, consent form (if applicable) and any letters or reports from your doctor
    • Your health insurance membership details
    • Your Medicare card
    • A list of any current medications

    Where applicable, please also bring your:

    • Pension card
    • Healthcare card
    • Prescription record card
    • Pharmaceutical entitlement card
    • Safety net card
    • Department of Veterans’ Affairs card
    • Workers’ compensation approval letter
    • X-ray or ultrasound films that may be relevant
    • Medications in original containers

    It’s also a good idea to bring something to do while you wait – a book or magazine, headphones or an iPad. And make sure you wear comfortable clothes and shoes with non-slip soles and low heels.

  • What not to bring

    The hospital accepts no responsibility for any personal items, so please do not bring valuables such as jewellery or a large amount of cash.

  • Fasting

    If you’re undergoing an anaesthetic, you will need to avoid eating or drinking anything for a specified amount of time. This helps keep your airway and lungs safe while you’re asleep. Your doctor will let you know your fasting requirements.

    Even when fasting, you are allowed a very small amount of water until two hours before surgery. Do not chew gum, eat lollies or have any milk-based drinks during your fasting period.

    We will provide you with light refreshments and fluids in the recovery room after your surgery.

    Please contact your surgeon’s office if you need more information.

  • Medications

    It is important to continue taking all your normal medications unless your doctor has instructed you otherwise. If you have diabetes or are taking blood thinning medication, you will need to discuss the management of your medications with your surgeon and anaesthetist.
    Please bring all medications in original containers with you on the day of your procedure.

  • Smoking

    Smoking is banned at all Queensland public and private hospitals and health facilities, and for five metres beyond their boundaries.

    The legislation, which was introduced on January 1, 2015, is the Health Legislation Amendment Bill 2014 to Part 8 of the Amendment of Tobacco and Other Smoking Products Act 1998.

    These no smoking laws apply at all times, to all staff and patient residential areas on healthcare facility land, and include the use of all smoking products, including regular cigarettes and devices commonly known as electronic cigarettes (e-cigarettes). The laws cover:

    • Land on which any Queensland Health Hospital and Health Service provide health services, including hospitals, community health centres, health clinics, rehabilitation centres and residential aged care facilities
    • Land on which a private health facility (private hospitals and day hospitals) provides services.

    The laws are enforced by Queensland Health environmental health officers and public facility authorised officers.

    Patients, staff or visitors smoking in smoke-free areas may be given a warning to stop smoking or be asked to move beyond the five-metre smoke-free buffer if they wish to continue smoking.

    On-the-spot fines apply for breaches of the tobacco laws.

    Find out more
    Call 13 QGOV (13 7468)

  • Getting here and parking

    Free parking is available in the carparks located at the front of the hospital.

    Please note: you will not be permitted to drive after your procedure, and will need a responsible adult to take you home from the hospital on the day of your procedure.

  • Admission

    When you arrive, please head to reception, where our lovely staff will confirm your admission details and accept payment for any out-of-pocket expenses.

    Our nursing staff will then prepare you for your procedure. This will include confirming your personal details and checking your consent form. They will ask you to change into your theatre garments and a dressing gown. You’ll go into surgery based on the order of the theatre list (procedure schedule), not the order of hospital arrival.

    At this time, we will also take your personal items for safe storage. Please do not bring any valuables with you to hospital.

  • Your anaesthetic

    You will have a consultation with the anaesthetist before your procedure. They will ask you about your general health, allergies, current medications and any previous surgery or illnesses. You will need to sign a consent form for your anaesthetist, who will monitor you during the procedure.

  • Your operation

    The majority of day surgery is now performed under local anaesthetic or IV sedation. You may require a general anaesthetic if your surgery is longer. If you have IV sedation you may be aware of noises from the equipment or voices of the staff, and you will see the nurses setting up the sterile equipment for your procedure in the operating theatre.

  • Billing and private health insurance

    Bundaberg Private Day Hospital is recognised by most health funds. If you have private health insurance, we will check your level of cover and inform you by telephone and text of any excess amount or additional charges you will need to pay.

    You will also receive separate accounts from your:

    • surgeon
    • anaesthetist
    • pharmacy
    • pathology services, if required.

    If you have agreed with your health fund to pay an excess or a co-payment, we will ask you to pay this prior to your admission.

    We accept cash, cheque, credit card and we have EFTPOS facilities.

    We know that Hospital and related charges can be confusing. If you have any questions about payment, please email us at admin@bundabergprivate.com.au or call us on (07) 4152 4886 between 8.00am and 5.00pm, Monday to Friday.

    Questions to ask your private health insurer
    Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. Read our handy guide to the questions you should ask below.

  • After your surgery

    After your procedure, our staff will move you to a recovery bed, chair or recliner and a recovery nurse will monitor you. You will also receive some light refreshments.

    When you are ready to go home, we will go through your discharge instructions before you leave.

    Please remember that you will need a responsible adult to accompany you home and stay with you for 24 hours post procedure.

    Make sure you allow yourself time to recover and rest during the first 24 hours. During this time you will also be unable to:

    • Drive a car (until authorised by your surgeon)
    • Sign important documents
    • Drink alcohol or smoke
    • Operate machinery
    • Perform strenuous activity
    • Look after small children.

    Your surgeon will organise your post-operative care.

    Things to consider after your surgery

    Deep vein thrombosis (DVT)
    Deep vein thrombosis (DVT) can occur after surgery. It happens when a blood clot forms in the veins of the leg. The risk of developing DVT after surgery increases due to inactivity during and after your procedure. When lying down, you don’t generate enough muscle movement to continuously pump blood to your heart.

    Find more information on DVT and how to prevent it after surgery here .

    Please notify your surgeon if you notice any redness, swelling, pain or discharge coming from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.

    While less common these days, you might still experience temporary nausea after your procedure. If it persists, avoid food but continue drinking fluids. If the nausea does not end within 24 hours, please contact your doctor.

    Preventing falls
    Your risk of falling or tripping may increase after your procedure. Be careful when moving around. If you’re feeling unsafe, please rest and let your carer help you for the remainder of the day.
    Information for those at risk of a fall
    Falls prevention information

    Preventing pressure injuries
    Pressure injuries can occur when you are unable to move for a sustained period of time. They can appear as a wound or reddened skin. To avoid these injuries whilst in hospital, regularly change position in bed and walk or move around as much as possible.

    Sore throat
    This sometimes happens as your anaesthetist uses equipment to help with your breathing during your procedure. It usually goes away within 24 hours. Simple pain relief can help.

    Tender arm or hand at injection site
    The area around your injection site can feel uncomfortable due to irritation of the vein or slight bruising from the needle or the drugs injected. It can last several days. If your arm or hand looks red or inflamed, please let your doctor know and notify the Bundaberg Private Day Hospital team.

    Concerns after discharge
    We still care about your health and comfort after you leave our facility. One of our nurses will call you a few days after your surgery to check in on your recovery. You should also make sure you have a post-operative appointment scheduled with your surgeon.

    If you or your carer have any concerns, please contact your doctor or general practitioner. Take your discharge summary with you so they know the details of your surgery.

    If your situation is urgent, please go to your nearest emergency department or dial 000.

  • Privacy

    As a patient of Bundaberg Private Day Hospital, we take maintaining your privacy and dignity extremely seriously. We put great effort into keeping medical records relating to your treatment secure. The content of these records will only be divulged with your consent, or where permitted or authorised by law.

    We handle your personal information in accordance with the Nexus Privacy Policy and the Privacy Act 1988 (Cth) (including the Australian Privacy Principles under that Act) and other applicable laws. For more information, read our Patient Information & Pre-Admission Booklet, and download the Australian Privacy Principles fact sheet.

  • Quality and safety

    At Bundaberg Private Day Hospital, we are here to provide the best available care to our patients, the best service to our doctors and a competitive, affordable and safe health care service to our community.

    We strictly follow national and international safety and quality health service standards and are committed to continuously improve and keep up with always changing best practice.

    Our quality commitment includes:

    • Improving performance through a culture of continuous innovation
    • Being a leader in the provision of day surgery services
    • Participating in clinical networks to enhance knowledge, education and training, and service delivery
    • Attracting and retaining high performing VMOs and staff committed to the Vision, Mission and Values
    • Modernising and maintaining our facilities and equipment to improve the services we provide
    • Developing and growing the hospital through enhanced consumer participation and involvement
    • Developing and implementing innovative practices to strengthen our Governance, business and financial capacity to deliver efficient and effective high-quality services to our community
  • Patients’ rights and responsibilities

    We want to make sure you are aware of your rights while you are staying with us, and we are committed to providing you access in line with the Australian Charter of Healthcare Rights. Please click here for more information.

  • Complaints, concerns and feedback

    We are committed to making your experience positive at Bundaberg Private Day Hospital. Your feedback helps us understand where we need to focus and how we can improve our services.
    Please share any feedback, concerns or complaints with our General Manager/Director of Nursing Dheena Naidoo d.naidoo@bundabergprivate.com.au or Dheena DON on the hospital landline: (07) 41524886.
    If you are unable to resolve your concerns, you should contact:

    The Health Care Complaints Commission
    Level 17/53 Albert St, Brisbane City QLD 4000
    Call: 133 646
    Visit website: https://www.oho.qld.gov.au/

Frequently asked questions

  • Is there free parking onsite?

    Yes. Free parking is available in the carpark at the front of the hospital.

  • Can my family stay with me?

    Your family member or carer is welcome to wait in our waiting room until you are called in for your pre-admission. Once you are ready to be discharged from the hospital, a nurse will call your carer 20 mins before you’re ready to go home.

  • Can I take a taxi home?

    Yes, if you don’t have a friend or family member to drive you home you can take a taxi, as long as there is someone at home who can stay with you for 24 hours. Uber and bus are not acceptable methods of transport after a procedure.

  • Should I arrive before my set admission time?

    Please do not arrive before your admission time. We build in the appropriate amount of time to prepare you for your procedure when we set your admission time with you.

  • How long will I be at the hospital?

    The length of time you’re with us depends on your procedure. Most of our patients are at the facility for about 4 hours.

  • Why do I need to fast?

    Fasting helps keep your airways and lungs safer while you’re asleep during your procedure.

  • Why do I need somebody to accompany me home after my procedure and stay overnight?

    You need a responsible adult to drive you home because you are not legally allowed to drive for 24 hours after receiving an anaesthetic. You also need somebody with you at home in case any complications arise from your procedure.

    We will let your carer or driver know when you are ready to be discharged. Before you leave, we will discuss the next 24 hours with you, including eating and drinking, pain relief and when you can resume normal activities.

    We care about your health and safety, so if you don’t have a responsible adult to drive you home and care for you, we might have to cancel your surgery. Please get in touch as soon as possible if you are having trouble finding a carer.

  • Do I have to remove jewellery before my procedure?

    Yes, you do. That’s because metal jewellery, including piercings, can enhance the risk of medical burns. If you wish to leave your wedding ring on, we will tape it.

    Jewellery can also interfere with monitoring your oxygen levels during your procedure through a probe that’s placed on your finger.

  • Why do I have to pay an excess? I already paid my account to the doctor.

    The fee you pay to your specialist is separate from your hospital fees. The excess you pay to the hospital is based on your health insurance policy and premium costs.

  • Will you give me something to eat after my procedure since I had to fast before it?

    Yes, after your surgery you will be transferred into our comfortable recovery area. There our nurses will provide you with light refreshments. During your admission process, please inform us if you have allergies or any other food intolerances.

  • If I’m coming back for another procedure soon, do I have to fill out another admissions form?

    If you’re returning to Bundaberg Private Day Hospital for another procedure within six months, we can use your existing admission form, unless your health has changed. However, we will still ask you to confirm that all the information is still accurate.

51 Commercial Street, Kensington QLD 4670

07 4152 4886


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