Preparing for your hospital visit
When you book your procedure at your surgeon’s rooms, they will also arrange the date of your admission, explain your procedure and complete a consent form with you. You will then need to complete and send us your hospital pre-admission forms at least five days before your admission date.
You can complete these forms online, or fill in the paper version provided by your doctor’s rooms – please send us these forms by email, post or fax. If you send us your pre-admission form by fax or email, please also bring the original with you on the day of admission.
Once we have this information we can register your details, confirm your place on the operating theatre list, and check your health fund status. Kogarah Private Hospital has contracts with all private health insurance funds.
Please read through the information below to properly prepare for your surgery.
You can download a copy of our Patient Information Booklet here.
Before your surgery
What you need to do:
- Complete your hospital pre-admission forms at least 5 days before surgery
- Contact your private health fund to check your level of cover
- Make a note of your admission time and fasting instructions, which we will provide you with on the working day before surgery
- Advise us of any special dietary needs
- If you are having day surgery, arrange for a responsible adult to accompany you home and stay with you for 24 hours. We cannot discharge you following an anaesthetic unless you have a designated carer, so please let us know as soon as possible if you have any difficulty finding someone.
- Please contact your doctor or doctor’s rooms prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better
For 24 hours after an anaesthetic, you will not be able to:
- Drive a vehicle
- Drink alcohol
- Operate machinery
- Make important decisions
- Sign legal documents
What to bring
- Your Medicare card, and where relevant your Health Insurance membership card, Veterans’ Affairs card, and/or Pensioner Concession card
- All medications you are currently taking including supplements, in their original packaging
- Any recent and relevant X-rays, scans, test results and medical paperwork (such as forms and doctor admission letter) relating to your procedure
- Any personal aids you need (glasses, walking aids)
- Advanced care plan and/or treatment-limiting orders
- Any payment required to settle your account before surgery
You’ll also need to make sure you wear loose comfortable clothing.
What not to bring
- Leave valuables at home (including jewellery and large sums of cash)
- Do not wear make-up, nail polish, high heels or jewellery and please remove all facial and mouth piercings
It’s natural to feel anxious if your child is undergoing surgery, and we will do everything we can to make your family comfortable and relaxed. It’s a good idea to bring:
- Their pyjamas
- A favourite toy, story book or activity
- A change of clothes and underwear
We will invite one parent or carer into the recovery room to be with your child after surgery. Only you know who the right person is, so please consider this carefully.
Before you undergo an anaesthetic, you will need to avoid eating or drinking anything for a specific period of time. This is important to protect your airways during anaesthesia. During your pre-admission phone call we will let you know when this fasting period should begin.
You can have a very small amount of water in the morning with medication, but do not chew gum, eat lollies or have any milk-based drinks.
We will give you a snack and refreshments when you are in the recovery room after your surgery.
Check with your doctor, anaesthetist or GP whether you should take your prescribed medications on the morning of your procedure. You can take them with a sip of water if fasting.
Do not smoke on the day of your procedure. Kogarah Private Hospital is a smoke-free environment, so if you are staying with us overnight, you may want to discuss a nicotine replacement therapy with your doctor.
Getting here and parking
There is time-limited paid parking available in the Derby Street Council car park across the road.
When you arrive, please head straight to the reception desk, where our friendly staff will guide you through the admission process. We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.
An admission nurse will then take you to a private consulting room to review your medical history. You will change into a hospital gown if required, and wait in a comfortable bed before heading into the operating theatre.
Every effort will be made to ensure you aren’t kept waiting before your procedure, but there are times when other patients require longer periods in theatre than we anticipate. We’ll keep you (and your carer) informed of any delays, and whether it will impact your discharge time.
Billing and health insurance
If you have private health insurance, we will check your level of cover and inform you via email of any excess amount you will need to pay.
It’s a good idea to contact your private health fund to check any exclusions or restrictions on specific treatments. They can answer any questions, and may be able to upgrade your policy if needed. If you have a compensation claim (such as Worker’s Compensation) please confirm with your insurer that they will cover your procedure with us.
Before you are admitted, any outstanding amount for hospital costs not covered by your health fund (gap, co-payment or excess) will need to be paid. We accept Visa, MasterCard, EFTPOS, cash, money orders and bank cheques.
If you do not have private health insurance, you will be required to pay the full amount for your hospital admission before your surgery.
You will also receive a separate account from your surgeon, surgical assistant and anaesthetist for their services. Please note there may be additional charges for pharmacy (medications), pathology, imaging and x-rays.
Third party claims
For Work Cover, TAC and Third Party patients, the total payment must be made on admission unless the appropriate approval has been confirmed in writing.
Questions to ask your private health insurer
Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.
After your surgery
Following your procedure, you will be brought into the post-anaesthesia care unit where we will give you some fluids and a light snack.
If you are discharged on the same day as your surgery, you must have a responsible adult to collect you from Kogarah Private Hospital, and stay with you for 24 hours. We will let your carer know your approximate discharge time at the time you are admitted, and then call them 30 minutes before you are ready to be picked up.
We will also give your carer your post-operative care instructions. It is important you follow these to ensure the best outcome from your procedure. Your anaesthetist will give you a prescription for any pain relief and/or antibiotics required after surgery. These may be required soon after being discharged, so it’s a good idea to pick up this medication from a nearby pharmacy on the way home.
One of our nurses will call you a few days after your surgery to check how you are recovering. You should also ensure you have a post-operative appointment with your surgeon.
After your procedure and anaesthetic you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.
This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.
This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.
Tender arm or hand at injection site
This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed consult your doctor and notify Kogarah Private Hospital.
Please notify the Director of Nursing at Kogarah Private Hospital should any redness, swelling, pain or discharge be noticed from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.
We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).
As a patient of Kogarah Private Hospital your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.
We will handle your personal information in accordance with Australian Privacy Principles and legislation that governs how hospitals handle your personal and health information.
Quality & Safety
Kogarah Private Hospital adheres to all statutory and relevant body guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment. You can find a copy of our Quality Policy here.
We work as a team under the management of the Board of Directors, Medical Advisory Committee (MAC) and Director of Nursing, with the following programs in place:
Quality management – We continually monitor, assess and improve the quality of patient care. The MAC conducts peer-reviewed activities and we publish information about clinical performance, health outcomes and patient satisfaction.
Risk management – We proactively work to mitigate risks to provide the safest possible environment for patients, visitors and staff.
Workforce checks – Our dedicated specialist clinical staff have their credentials checked annually, and are assessed to ensure they can perform their roles so that you receive the highest standard of care and comfort.
Clinical handover – If your care is transferred from one person to another, our systems ensure there is effective continuity. This includes your involvement in your discharge instructions as a patient or carer.
Infection control – We aim to prevent and limit the spread of infection through evidence-based clinical practice guidelines.
Hand Hygiene – Kogarah Private Hospital is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance. You can find more information on this program here.
Consumer involvement – Patients are at the centre of our care model, and we welcome your participation in reviewing our Quality & Safety reports, and feedback on how we can continue to improve.
Open Disclosure – The Kogarah Private Hospital Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.
Kogarah Private Hospital has a clear and consistent approach to open communication and disclosure with consumers and their carers, with a view to fairness, transparency and accountability.
Please click on the button below for more information on Open Disclosure.
Complaints, concerns and feedback
Please complete the Patient Satisfaction Survey, which your nurse will give you after your procedure. We appreciate your honest feedback, as we are always looking for ways to improve our patients’ experience.
If there is any aspect of your care that you are not happy with, please contact the Director of Nursing at firstname.lastname@example.org . We will promptly acknowledge and investigate any complaint, and communicate the outcome and any recommendations with you.
If your complaint is unresolved, you can contact:
Health Care Complaints Commission
Locked Mail Bag 18
Phone: 02 9219 7444
Frequently asked questions
You are welcome to get in touch with any specific questions you have. But here are some answers to common queries.
Do I need to arrive before my admission time to complete any paperwork?
No – we allow for this when we calculate the time you need to arrive. If your admission time is 9am, please arrive at 9am.
How long will I be in hospital for?
This depends on your procedure, and we will let you know the day before admission.
Is there parking at Kogarah Private Hospital?
Paid, time-limited parking is available in the Derby Street car park across the road from the hospital.
Why do I have to fast?
It’s important not to eat or drink anything for a specified period of time before an anaesthetic for safety reasons, as this will protect your airway and lungs while you are asleep.
Why do I need a responsible adult to collect and stay with me?
Because you are having an anaesthetic for your procedure, you need someone with you after you are discharged to make sure there are no unexpected complications from your procedure or anaesthetic. You are also not legally allowed to drive for 24 hours following an anaesthetic.
Our nursing staff will meet with your designated carer before we send you home, and go through written instructions for your wellbeing when you go home. This includes advice about eating and drinking, pain relief, and when you can resume normal activities.
If you do not have a designated carer to collect you, we may have to cancel your surgery. Please let us know if you have any concerns about this policy, and contact the hospital as soon as possible if you are having any difficulty finding a carer.
Why do I have to remove my jewellery and nail polish before surgery?
This is for your own safety. There is a risk of surgical burns with metal jewellery, including piercings. All mouth and facial piercings must be removed, as there is a chance of dislodgement and becoming stuck in your lungs. If you wish to leave your wedding ring on, we will tape it.
During surgery, your oxygen levels will be monitored with a probe placed on your finger and nail polish and acrylic nails can interfere with this.
Will I see my doctor after my procedure?
Yes, they will visit you while you are in recovery.
Why do I have to pay an excess, I have already paid the account to the doctor?
The account you paid to your doctor was for their services only, and is separate to your hospital costs. The excess you are required to pay to the hospital is the amount you elected to pay to reduce your Health Insurance premium costs. We have checked this with your health fund.
Will I have something to eat after my procedure, as I had to fast before it?
Yes, the nurses will provide you with a light refreshment and a cup of tea, coffee or juice while you are in recovery. Please let us know of any food allergies or intolerances during your admission process.
Will you call my relative or carer to collect me after my procedure?
Of course. The nurses will call your carer immediately following your surgery to provide them with an estimated discharge time.
I am coming back in a month for another procedure. Do I have to fill out another Admission Form?
If your next procedure is within three months of this one, we can re-use your existing admission form. However, we will ask you to double-check that the information provided is still current.