Preparing for your hospital visit
We’re committed to making your visit at Sundew Day Surgery as comfortable and pleasant as possible. Your doctor will arrange the date of your admission, explain your procedure and guide you through the consent form. Please bring this with you on the day of your admission. Before giving your consent to the procedure, make sure you have received as much information as you require to make this decision.
Please complete the Online Admission Form by clicking on the link above.
We can then register your details, and depending on the date of your admission, confirm your place on the operating theatre list. We will also check your health fund status, if applicable. Our friendly admissions team are available to help you with your paperwork if needed. Please complete your admission paperwork as early as possible, so we can plan your care.
Depending on your surgeon’s instructions to the hospital, someone from our team will be in touch to confirm your admission time.
Please read through the information below to properly prepare for your surgery. You can also download a copy of our patient information brochure below.
Sundew Day Surgery Endoscopy Suite
If you are having an endoscopy procedure with us, please follow this link to information specific to your admission, including information on our open / direct access Gastroenterology service.
Patient admission form
If you have any questions about your admission, please contact our hospital staff on 08 6118 6371, who can answer any questions you may have about your hospital visit.
Please complete your admission form by clicking on the Online Admission button provided below. We ask you to complete this at least 7 days prior to your admission so that we have sufficient time to prepare for your hospital visit.
A copy of our Patient Information Brochure can be also be downloaded below.
Please read through this information properly in preparation for your surgery.
Before your surgery
What you need to do:
- Arrange for a responsible adult to collect you after your surgery, accompany you home and stay with you for 24 hours after your surgery. If you are unable to make this arrangement, your procedure may be cancelled. If you are having difficulty finding someone to be with you on the day, please let us know as soon as possible.
- Commence fasting at the time advised by your doctor. When the fasting period begins, you must not chew, eat or drink anything. If you have any questions about how you should take your regular medications, please contact your referring doctor.
- Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better.
Remember: for 24 hours after an anaesthetic, you will not be able to:
- Drive a vehicle
- Drink alcohol
- Operate machinery
- Make important decisions
- Sign legal documents.
What to bring
- Your Medicare card, and where relevant your Health Insurance membership card, Veterans’ Affairs card and Pensioner Concession card
- Any medications you are currently taking (or a medication chart if coming from a care facility)
- Advanced care directives if applicable
- Any recent and relevant X-rays, scans and test results
- Power of Attorney, Enduring Guardianship and Advance Care Directive documentation (if applicable)
You’ll also need to make sure you wear loose, comfortable clothing.
What not to bring
- Please leave all valuables at home
- Please do not wear make-up, nail polish or jewellery
Before you undergo an anaesthetic, you will need to avoid eating or drinking anything for a specific period of time. This ensures your safety and protects your airways during surgery. Please communicate with your Doctor or Anaesthetist, who can advise when your fasting period should begin.
We will give you a snack and light refreshment in the recovery area after your surgery. If you are staying with us overnight, we will bring this to you when you have been admitted to your room.
Ask your doctor whether you should take your prescribed medications on the morning of your procedure. If you are taking diabetes and blood thinning medication, please discuss with your Anaesthetist.
Do not smoke on the day of your procedure. This includes vaping products. Sundew Day Surgery is a smoke-free environment, so if you are staying with us overnight, you may want to discuss a nicotine replacement therapy with your doctor.
Getting here and parking
You will need a responsible adult to take you home from the hospital on the day of your procedure. Sundew Day Surgery is located at 24 Sundew Rise, north of the river off Joondalup Drive, and offers ample free parking on site.
On your day of surgery, please proceed to our reception area and let our friendly staff know you have arrived. We respect your time, and as we guide you through the admission process you will have the opportunity to discuss any concerns you or your carer may have.
We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.
Remember: you’ll need to pay any out of pocket expenses at the time of your admission. Read more about this in the section below on billing and private health insurance.
Billing and health insurance
If you have private health insurance, we will check your level of cover and inform you of any excess or out of pocket amount that is payable prior to admission. It’s a good idea to contact your private health fund to check any exclusions or restrictions on specific treatments. They can answer any questions, and may be able to upgrade your policy if needed.
If you do not have private health insurance, you will be required to pay the full amount for your private day surgery admission. There is no rebate from Medicare for private day surgery charges.
You may also receive separate accounts from your surgeon, surgeon assistant, anaesthetist and pathologist for their services related to your treatment.
Third party claims
Approval and acceptance of any third party claims will need to be finalised prior to admission or you will need to make the full payment (apart from ancillary charges) on admission. This includes all WorkCover and TAC claims.
Before your surgery we will advise you of any out of pocket expenses relating to your hospital admission. These out of pocket expenses will need to be paid on admission prior to your surgery by Visa, MasterCard or EFTPOS. Please note we do not accept personal or business cheques.
Questions to ask your health insurer
Before you have surgery, please contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.
It is your responsibility to confirm your level of cover with your health insurance fund (including excess, co-payments, exclusions and other related policy costs) before you are admitted to our day surgery.
Please ask your health fund to provide you with a statement regarding each of the following:
- The rate of reimbursement for each of the expected charges for the specific insurance policy you hold
- Whether yourplanned procedure or operation is within a waiting or exclusion period for your policy
- Whether your admission or treatment is covered under your health fund’s no gap or gap cover scheme.
You may incur out of pocket costs from your Doctor, Surgeon, Anaesthetist and/or Pathologist, or from other health practitioners associated with your care. It is important that you check for any out of pocket costs with these practitioners directly, as we areunable to provide any advice on this.
After your surgery
You must have a responsible adult to collect you from Sundew Day Surgery, and stay with you for 24 hours. It’s important that your carer remains contactable at all times during your surgery. We will call them approximately 30 minutes before you’re discharged. Depending on your individual needs, your carer may be asked to remain in the hospital for the duration of your admission.
We’ll give you and your carer your detailed discharge instructions. Please follow these to ensure the best outcome from your procedure. Your doctor or anaesthetist will advise you on any post-operative medications required.
If you are staying with us overnight, once you have recovered from the anaesthetic, we will make you comfortable in one of our private patient rooms.
You can have visitors between 10am and 8pm, but we do suggest you keep visits to a minimum so you can rest. If you have special needs and require a carer to stay with you, or would like your infant to stay with you, please discuss this with us before admission.
As an inpatient, you will also enjoy:
- A healthy meal, which can be tailored to your special dietary requirements
- Free WiFi
- A choice of magazines and reading materials
Discharge time is 10am.
After your procedure and anaesthetic you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.
This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.
This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.
Tender arm or hand at injection site
This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed consult your doctor and notify Sundew Day Surgery.
Please notify Sundew Day Surgery should any redness, swelling, pain or discharge be noticed from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.
We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions). Learn more about hand hygiene.
As a patient of Sundew Day Surgery your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.
We will handle your personal information in accordance with Australian Privacy Principles and legislation that governs how hospitals handle your personal and health information. For more information, read our Patient Information & Pre-Admission Booklet, and download the Australian Privacy Principles fact sheet.
Quality & Safety
Sundew Day Surgery adheres to all relevant statutory guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment with:
- A high-level of professional care for all patients, carers and families
- The best clinical standards for staff, upheld through strategic recruitment, regular training, peer review, quality programs and critical evaluation of services.
- Optimum safety and comfort for all patients and staff.
Sundew Day Surgery is committed to the employment and ongoing training of qualified staff appropriate to the needs of our patients as specified by the Australian Commission of Safety and Quality in Healthcare (ACSQHC).
We are also part of a national benchmarking team to assist us in improving patient care, and benefit from a Consumer Representative who assists the hospital with audits and patient information to ensure our patients’ needs are met.
The Sundew Day Surgery Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.
Sundew Day Surgery has a clear and consistent approach to open communication and disclosure with consumers and their carers, with a view to fairness, transparency and accountability.
Please click on the button below for more information on Open Disclosure.
Complaints, concerns and feedback
We value your thoughts and suggestions. If you have any feedback about your experience at Sundew Day Surgery, please complete the online patient survey below.
If you’d like to make a formal complaint, please contact our CEO, Bronwyn Grant, via email on firstname.lastname@example.org.
If your complaint is unresolved, you can contact:
Department of Health
PO Box 8172
Perth Business Centre
Health and Disability Services Complaints Office (HaDSCO)
PO Box B61
Phone: (08) 6551 7600
Frequently asked questions
You are welcome to get in touch with any specific questions you have. But here are some answers to common queries.
Is there parking at Sundew Day Surgery?
Sundew Day Surgery is located at 24 Sundew Rise, north of the river off Joondalup Drive, and offers ample free parking on site.
Do I need to arrive earlier than my set admission time?
No. We allow time for the admissions process when your arrival time is confirmed.
How long will I be at the hospital for?
Your length of stay will depend on your procedure and your surgeon’s requirements. We will advise you of any delays and provide your carer with at least 30 minutes notice before discharge.
Why do I have to fast?
It’s important not to eat or drink anything for a specified period of time before an anaesthetic in order to protect your airway and lungs during your procedure.
We will give you a snack and light refreshments in the recovery area after your surgery.
Why do I need a responsible adult to collect and stay with me?
Because of the medication you are administered during your anaesthetic, you need to have a responsible adult to take care of you after surgery. This includes ensuring your safety after discharge, escorting you home after your operation, and looking after you for 24 hours after your surgery. You cannot drive within 24 hours of your anaesthetic. Our nursing staff will confirm an appropriate discharge plan with you.
Our nursing staff will meet with your designated carer before we send you home, and go through written instructions for your wellbeing after discharge. If you do not have a designated carer to collect you, we may have to cancel your surgery. Please let us know if you have any concerns about this policy, and contact us as soon as possible if you are having any difficulty finding a carer.
Why do I have to remove my jewellery and nail polish before surgery?
This is for your own safety. There is a risk of surgical burns with metal jewellery, including piercings. If you wish to leave your wedding ring on, we will tape it.
During surgery, your oxygen levels will be monitored with a probe placed on your finger and nail polish and acrylic nails can interfere with this.
Will I see my doctor after my procedure?
This depends on your surgery. If you do not see your doctor straight after your procedure, we will make sure you have information about your post-operative appointment.
Why do I need to pay an excess? I already paid my account to the doctor.
The account you paid to your doctor was for their services only, and is separate to your hospital costs. The excess you are required to pay to the hospital is the amount you elected to pay to reduce your Health Insurance premium costs. We’ve checked this with your health fund.
Will I have something to eat after my procedure, as I had to fast before it?
Yes, light refreshments may be provided to you in discharge area based on your doctor’s post-operative instructions.
Will you call my relative or carer to collect me after my day procedure?
Our staff will call your carer approximately 30 minutes prior to your discharge.
What time will I be discharged if I stay overnight?
Discharge time is 10am.