24 Sundew Rise, Joondalup WA 6027

Preparing for your hospital visit

  • Patient admission form

    If you have any questions about your admission, please contact our hospital staff on 08 6118 6371, who can answer any questions you may have about your hospital visit.

    Please complete your admission form by clicking on the Online Admission button provided below. We ask you to complete this at least 7 days prior to your admission so that we have sufficient time to prepare for your hospital visit.

    Please read through the information below to properly prepare for your surgery.

  • Before your surgery

    What you need to do:

    • Arrange for a responsible adult to collect you after your surgery, accompany you home and stay with you for 24 hours after your surgery. If you are unable to make this arrangement, your procedure may be cancelled. If you are having difficulty finding someone to be with you on the day, please let us know as soon as possible.
    • Commence fasting at the time advised by your doctor. When the fasting period begins, you must not chew, eat or drink anything. If you have any questions about how you should take your regular medications, please contact your referring doctor.
    • Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better.

    Remember: for 24 hours after an anaesthetic, you will not be able to:

    • Drive a vehicle
    • Drink alcohol
    • Operate machinery
    • Make important decisions
    • Sign legal documents.
  • What to bring
    • Your Medicare card, and where relevant your Health Insurance membership card, Veterans’ Affairs card and Pensioner Concession card
    • Any medications you are currently taking (or a medication chart if coming from a care facility)
    • Advanced care directives if applicable
    • Any recent and relevant X-rays, scans and test results
    • Power of Attorney, Enduring Guardianship and Advance Care Directive documentation (if applicable)

    You’ll also need to make sure you wear loose, comfortable clothing.

  • What not to bring
    • Please leave all valuables at home
    • Please do not wear make-up, nail polish or jewellery
  • Fasting

    Before you undergo an anaesthetic, you will need to avoid eating or drinking anything for a specific period of time. This ensures your safety and protects your airways during surgery. Please communicate with your Doctor or Anaesthetist, who can advise when your fasting period should begin.

    We will give you a snack and light refreshment in the recovery area after your surgery. If you are staying with us overnight, we will bring this to you when you have been admitted to your room.

  • Medications

    Ask your doctor whether you should take your prescribed medications on the morning of your procedure. If you are taking diabetes and blood thinning medication, please discuss with your Anaesthetist.

  • Smoking

    Do not smoke on the day of your procedure. This includes vaping products. Sundew Day Surgery is a smoke-free environment, so if you are staying with us overnight, you may want to discuss a nicotine replacement therapy with your doctor.

  • Getting here and parking

    You will need a responsible adult to take you home from the hospital on the day of your procedure.  Sundew Day Surgery is located at 24 Sundew Rise, north of the river off Joondalup Drive, and offers ample free parking on site.

  • Admission

    On your day of surgery, please proceed to our reception area and let our friendly staff know you have arrived. We respect your time, and as we guide you through the admission process you will have the opportunity to discuss any concerns you or your carer may have.

    We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.

    Remember: you’ll need to pay any out of pocket expenses at the time of your admission. Read more about this in the section below on billing and private health insurance.

     

  • Billing and health insurance

    If you have private health insurance, we will check your level of cover and inform you of any excess or out of pocket amount that is payable prior to admission. It’s a good idea to contact your private health fund to check any exclusions or restrictions on specific treatments. They can answer any questions, and may be able to upgrade your policy if needed.

    If you do not have private health insurance, you will be required to pay the full amount for your private day surgery admission. There is no rebate from Medicare for private day surgery charges.

    You may also receive separate accounts from your surgeon, surgeon assistant, anaesthetist and pathologist for their services related to your treatment.

    Third party claims

    Approval and acceptance of any third party claims will need to be finalised prior to admission or you will need to make the full payment (apart from ancillary charges) on admission. This includes all WorkCover and TAC claims.

    Making payments

    Before your surgery we will advise you of any out of pocket expenses relating to your hospital admission. These out of pocket expenses will need to be paid on admission prior to your surgery via cash, Visa, MasterCard or EFTPOS. Please note we do not accept personal or business cheques.

    Questions to ask your health insurer

    Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.

  • After your surgery

    Day surgery

    You must have a responsible adult to collect you from Sundew Day Surgery, and stay with you for 24 hours. It’s important that your carer remains contactable at all times during your surgery. We will call them approximately 30 minutes before you’re discharged. Depending on your individual needs, your carer may be asked to remain in the hospital for the duration of your admission. We also have a dedicated paediatric recovery area.

    We’ll give you and your carer your detailed discharge instructions. Please follow these to ensure the best outcome from your procedure. Your doctor or anaesthetist will advise you on any post-operative medications required.

    Short-stay surgery

    If you are staying with us overnight, once you have recovered from the anaesthetic, we will make you comfortable in one of our private patient rooms.

    You can have visitors between 10am and 8pm, but we do suggest you keep visits to a minimum so you can rest. If you have special needs and require a carer to stay with you, or would like your infant to stay with you, please discuss this with us before admission.

    As an inpatient, you will also enjoy:

    • A healthy meal, which can be tailored to your special dietary requirements
    • Free WiFi
    • A choice of magazines and reading materials

    Discharge time is 10am.

    Preventing falls

    After your procedure and anaesthetic you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.

    Nausea

    This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.

    Sore throat

    This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.

    Tender arm or hand at injection site

    This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed consult your doctor and notify Sundew Day Surgery.

    Infection

    Please notify Sundew Day Surgery should any redness, swelling, pain or discharge be noticed from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.

    Hand hygiene

    We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions). Learn more about hand hygiene.

     

  • Privacy

    As a patient of Sundew Day Surgery your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.

    We will handle your personal information in accordance with Australian Privacy Principles and legislation that governs how hospitals handle your personal and health information. For more information, read our Patient Information & Pre-Admission Booklet, and download the Australian Privacy Principles fact sheet.

  • Quality & Safety

    Sundew Day Surgery adheres to all relevant statutory guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment with:

    • A high-level of professional care for all patients, carers and families
    • The best clinical standards for staff, upheld through strategic recruitment, regular training, peer review, quality programs and critical evaluation of services.
    • Optimum safety and comfort for all patients and staff.

    Sundew Day Surgery is committed to the employment and ongoing training of qualified staff appropriate to the needs of our patients as specified by the Australian Commission of Safety and Quality in Healthcare (ACSQHC).

    We are also part of a national benchmarking team to assist us in improving patient care, and benefit from a Consumer Representative who assists the hospital with audits and patient information to ensure our patients’ needs are met.

    Open Disclosure 

    The Sundew Day Surgery Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.

    Sundew Day Surgery has a clear and consistent approach to open communication and disclosure with consumers and their carers, with a view to fairness, transparency and accountability.

    Please click on the button below for more information on Open Disclosure.

     

  • Complaints, concerns and feedback

    We value your thoughts and suggestions. If you have any feedback about your experience at Sundew Day Surgery, please complete the online patient survey below.

    If you’d like to make a formal complaint, please contact our CEO, Bronwyn Grant, via email on admin@sundewdaysurgery.com.au.

    If your complaint is unresolved, you can contact:

    Department of Health

    PO Box 8172

    Perth Business Centre

    Perth

    WA 6849

     

    Health and Disability Services Complaints Office (HaDSCO)

    PO Box B61

    Perth

    WA 6838

    Phone: (08) 6551 7600

     

Frequently asked questions

You are welcome to get in touch with any specific questions you have. But here are some answers to common queries.

24 Sundew Rise, Joondalup WA 6027

08 6118 6371

email

Mon to Fri 6:30am - 8:00pm

Free parking available on site

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