Preparing for your hospital visit
We’re committed to making your visit at Southbank Day Surgery as comfortable and pleasant as possible. After you’ve booked your surgery with your doctor, they will arrange the date of your admission and will provide you with our admission form, or you can download a copy here. If you are having a Dermatology or MOHS procedure, please use the patient admission form here.
Please complete the admission form and return it to us at least seven days prior to your surgery, by email to firstname.lastname@example.org or mail PO Box 662, South Perth, WA 6151. We can then register your details, confirm your place on the operating theatre list, and check your health fund status. Our friendly admissions team are available to help you with your paperwork if needed. Please submit these documents as early as possible, so we can plan your care.
Depending on your surgeon’s instructions to the hospital, someone from our team will be in touch to confirm your admission time.
Your surgeon will provide you with a Patient Consent form when you book in your procedure. Before giving your consent to the procedure, make sure you have received as much information as you require to make this decision.
Please read through the information below to properly prepare for you surgery.
Before your surgery
What you need to do:
- Arrange for a responsible adult to collect you after your surgery, accompany you home and stay with you for 24 hours after your surgery. If you are unable to make this arrangement, your procedure may be cancelled. If you are having difficulty finding someone to be with you on the day, please let us know as soon as possible
- Commence fasting at the time advised by your doctor. When the fasting period begins, you must not chew, eat or drink anything. If you have any questions about how you should take your regular medications, please contact your referring doctor
- Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better
Remember: for 24 hours after an anaesthetic, you will not be able to:
- Drive a vehicle
- Drink alcohol
- Operate machinery
- Make important decisions
- Sign legal documents
What to bring
- Your Medicare card, and where relevant your Health Insurance membership card, Veterans’ Affairs card and Pensioner Concession card
- Any medications you are currently taking (or a medication chart if coming from a care facility)
- Advanced care directives if applicable
- Any recent and relevant X-rays, scans and test results
- Wear loose comfortable clothing
- Power of Attorney, Enduring Guardianship and Advance Care Directive documentation (if applicable)
What not to bring
- Please leave all valuables at home
- Please do not wear make-up, nail polish or jewellery
It’s natural to feel anxious if your child is undergoing surgery, and we will do everything we can to make your family comfortable and relaxed. It’s a good idea to bring:
- Their pyjamas
- A favourite toy, story book or activity
- A change of clothes and underwear
Southbank Day Surgery carries out 30% of paediatric surgeries in Western Australia and has a dedicated paediatric recovery area, so you can be assured that your child is in safe hands. We will invite one parent or carer into the recovery room to be with your child after surgery. Only you know who the right person is, so please consider this carefully.
It is important to avoid eating or drinking prior to undergoing an anaesthetic in order to protect your airways during surgery. Your Doctor or Anaesthetist will advise you when your fasting period should begin.
We will give you a snack and light refreshment in the recovery area after your surgery.
Ask your doctor whether you should take your prescribed medications on the morning of your procedure. If you are taking diabetes and blood thinning medication, please discuss with your Anaesthetist.
Do not smoke on the day of your procedure.
Getting here and parking
There is ample free parking on site.
On your day of surgery, please proceed to our reception area, and let our friendly staff know you have arrived. We respect your time, and as we guide you through the admission process you will have the opportunity to discuss any concerns you or your carer may have.
We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.
Remember: you’ll need to pay any out of pocket expenses at the time of your admission.
Billing & health insurance
If you have private health insurance, we will check your level of cover and inform you of any excess or out of pocket amount that is payable prior to admission. It’s a good idea to contact your private health fund to check any exclusions or restrictions on specific treatments. They can answer any questions, and may be able to upgrade your policy if needed.
If you do not have private health insurance, you will be required to pay the full amount for your private hospital admission. There is no rebate from Medicare for private hospital charges.
You may also receive separate accounts from your surgeon, surgeon assistant and anaesthetist for their services related to your treatment.
Third party claims
If you are a Department of Veterans Affairs (DVA) patient, we will lodge a claim with the DVA for you. If your surgery is part of a WorkCover or Third Party (TAC) claim, you will need to make the full payment (apart from ancillary charges) on admission – unless we have received written approval for admission from WorkCover or TAC.
Before your surgery we will advise you of any out of pocket expenses relating to your hospital admission. These out of pocket expenses will need to be paid on admission prior to your surgery via cash, American Express, Visa, MasterCard or EFTPOS. Please note we do not accept personal or business cheques.
Questions to ask your private health insurer
Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.
After your surgery
You must have a responsible adult to collect you from Southbank Day Surgery, and stay with you for 24 hours. It’s important that your carer remains contactable at all times during your surgery. We will call them approximately 30 minutes before you’re discharged. Depending on your individual needs, your carer may be asked to remain in the hospital for the duration of your admission. We also have a dedicated paediatric recovery area.
We’ll give you and your carer your detailed discharge instructions. Please follow these to ensure the best outcome from your procedure. Your doctor or anaesthetist will advise you on any post-operative medications required.
After your procedure and anaesthetic you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.
This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.
This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.
Tender arm or hand at injection site
This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed consult your doctor and notify Southbank Day Surgery.
Please notify the Director of Nursing at Southbank Day Surgery should any redness, swelling, pain or discharge be noticed from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.
We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).
As a patient of Southbank Day Surgery, your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.
For more information about patient privacy, please contact us at email@example.com.
Quality & Safety
Southbank Day Surgery adheres to all relevant statutory guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment with:
- A high-level of professional care for all patients, carers and families
- The best clinical standards for staff, upheld through strategic recruitment, regular training, peer review, quality programs and critical evaluation of services
- Optimum safety and comfort for all patients and staff
Southbank Day Surgery is committed to the employment and ongoing training of qualified staff appropriate to the needs of our patients as specified by the Australian Commission of Safety and Quality in Healthcare (ACSQHC).
We are also part of a national benchmarking team to assist us in improving patient care, and benefit from a Consumer Representative who assists the Day Surgery with audits and patient information to ensure our patients’ needs are met.
Open Disclosure – The Southbank Day Surgery Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.
Southbank Day Surgery has a clear and consistent approach to open communication and disclosure with consumers and their carers, with a view to fairness, transparency and accountability.
Please click on the button below for more information on Open Disclosure.
Complaints, concerns and feedback
We value your thoughts and suggestions. If you have any feedback about your experience at Southbank Day Surgery, please complete the online patient survey below.
If you’d like to make a formal complaint, please contact our CEO Bronwyn Grant, via email on firstname.lastname@example.org
If your complaint is unresolved, you can contact:
Department of Health
PO Box 8172
Perth Business Centre
Perth WA 6849
Health and Disability Services Complaints Office (HaDSCO)
PO Box B61
Perth WA 6838
Phone: (08) 6551 7600
Frequently asked questions
You are welcome to get in touch with any specific questions you have. But here are some answers to common queries.
Do I need to arrive before my admission time to complete any paperwork?
No. We allow time for the admissions process when your arrival time is confirmed.
How long will I be at the hospital for?
Your length of stay will depend on your procedure and your surgeon’s requirements. We will advise you of any delays and provide your carer with at least 30 minutes notice before discharge.
Is there parking at Southbank Day Surgery?
There is ample free parking onsite.
Why do I have to fast?
It’s important not to eat or drink anything for a specified period of time before an anaesthetic for safety reasons, as this will protect your airway and lungs while you are asleep.
Why do I need a responsible adult to collect and stay with me?
Because of the medication you are administered during your anaesthetic, you need to have a responsible adult to take care of you after surgery. This includes ensuring your safety after discharge, escorting you home after your operation, and looking after you for 24 hours after your surgery. You cannot drive within 24 hours of your anaesthetic. Our nursing staff will confirm an appropriate discharge plan with you.
Our nursing staff will meet with your designated carer before we send you home, and go through written instructions for your wellbeing after discharge. If you do not have a designated carer to collect you, we may have to cancel your surgery. Please let us know if you have any concerns about this policy, and contact the hospital as soon as possible if you are having any difficulty finding a carer.
Why do I have to remove my jewellery and nail polish before surgery?
This is for your own safety. There is a risk of surgical burns with metal jewellery, including piercings. If you wish to leave your wedding ring on, we will tape it.
During surgery, your oxygen levels will be monitored with a probe placed on your finger, and nail polish and acrylic nails can interfere with this.
Will I see my doctor after my procedure?
This depends on your surgery. If you do not see your doctor straight after your procedure, we will make sure you have information about your post-operative appointment.
Why do I have to pay an excess, I have already paid the account in the doctor’s rooms?
The account you paid to your doctor was for their services only, and is separate to your hospital costs. The excess you are required to pay to the hospital is the amount you elected to pay to reduce your Health Insurance premium costs. We’ve checked this with your health fund.
Will I have something to eat after my procedure, as I had to fast before it?
Yes! Light refreshments may be provided to you in discharge area.
Will you call my relative or carer to collect me after my procedure?
Of course. Our staff will call your carer approximately 30 minutes prior to your discharge.