Preparing for your hospital visit
Your doctor will arrange the date of your admission and should provide you with our admission forms, including consent forms. Please complete and return these to us, or submit them online here, at least 7 days prior to your surgery so we can register your details, confirm your place on the operating theatre list, and check your health fund status.
One of our nurses will contact you in advance and give you details of admission and fasting times. Your surgeon should provide you with instructions on how to manage your diabetes or blood thinning medication if required. To ensure your safety, please also discuss this with nursing staff. A nurse will review your medical details with you prior to surgery.
Read through the information below to properly prepare for your surgery.
Before your surgery
Please arrange for a responsible adult to accompany you home and stay with you for 24 hours after your surgery. We cannot discharge you following an anaesthetic unless you have a designated carer, so please let us know as soon as possible if you have any difficulty finding someone. We can discuss the options available to you, such as finding a nursing agency to provide a carer.
Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better.
For 24 hours after an anaesthetic, you will not be able to:
- Drive a vehicle
- Drink alcohol
- Operate machinery
- Make important decisions
- Sign legal documents
What to bring
- Your Medicare card, and where relevant, your Health Insurance membership card, Veterans’ Affairs card, or Pensioner Concession card
- A list of medications you are currently taking
- Any recent and relevant X-rays, scans and test results
- Any asthma puffer or CPAP mask if required
- Power of Attorney, Enduring Guardianship and Advance Care Directive documentation (if applicable)
- If you have one, your advanced care plan and/or treatment-limiting orders
You also need to wear loose, comfortable clothing.
What not to bring
- Leave valuables at home
- Do not wear make-up, nail polish or jewellery, and remove all body piercings
- No hairspray or hairpins should be worn
It’s important not to eat or drink anything for a specified period of time before an anaesthetic for safety reasons, as this will protect your airway and lungs while you are asleep. During your pre-admission phone call, we will let you know when this fasting period should begin.
We will give you a snack and fluids when you are in the recovery room after your surgery.
Check with your surgeon, anaesthetist or GP whether you should take your prescribed medications on the morning of your procedure. You can take them with a sip of water if fasting. If you take medication for diabetes or blood thinning agents, please discuss this with your surgeon prior to surgery. The nursing staff will need to confirm instructions with your doctor.
It is important that you do not smoke for at least 24 hours prior to your surgery.
Getting here and parking
There is free car parking onsite for patients and their carers. The hospital is located opposite the Dandenong Public Hospital, which has a pay parking area available.
Please inform staff of your arrival. The reception staff will review your preadmission paper work to ensure we have the correct details and to confirm your carer and discharge arrangements. You will be asked what procedure you are having done today. This is to confirm that all the details we have received regarding your admission are correct.
Every effort will be made to ensure you are not kept waiting before your procedure, but there are times when other patients require longer periods in theatre than we anticipate. We’ll let you and your carer know if there are any delays and how your expected discharge time might be affected. It’s a good idea to bring a book or something to keep you occupied just in case.
Billing and private health insurance
It is important that you check with your health insurance company that you are financially covered for your operation. With recent changes to policies, some items (operations) have been removed from some health insurance plans. The office staff will also contact your health fund and will notify you of any out of pocket costs during the pre-admission phone call.
If you are having elective cosmetic surgery, your surgeon will advise you on all fees.
On admission, any outstanding amount not covered by your health fund (co-payment or excess) will need to be paid. We accept all credit cards except Diners Club.
If you do not have private health insurance, you will be required to pay the full amount for your day surgery admission. We will confirm this amount with you during your pre-op phone call.
You will also receive separate accounts from your surgeon, surgeon’s assistant and the anaesthetist for their services related to your treatment. This is in addition to your hospital costs.
If you are a Department of Veterans Affairs (DVA) patient, we will lodge a claim with the DVA for you. If your surgery is part of a WorkCover or Third Party (TAC) claim, you will need to make the full payment (apart from ancillary charges) on admission – unless we have received written approval for admission from WorkCover or TAC.
Questions to ask your private health insurer
Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.
After your surgery
You must have a responsible adult to collect you from Corymbia Day Hospital after your procedure, and stay with you for 24 hours.
We will let your carer know your approximate discharge time, and give them your discharge instructions, which are discussed with you both prior to leaving. It is important you follow these instructions to ensure the best outcome from your procedure. Your anaesthetist will give you a prescription for any pain relief and/or antibiotics required after surgery. These may be required soon after being discharged, so pick this medication up on your way home.
One of our nurses will call you on the next business day after surgery to check how you are recovering. You should also ensure you have a post-operative appointment with your surgeon. This is usually organised on discharge.
After your procedure and anaesthetic you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.
This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.
This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.
Tender arm or hand at injection site
This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed, consult your doctor and notify the hospital.
Please notify the Director of Nursing at Corymbia Day Hospital should any redness, swelling, pain or discharge be noticed from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.
We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).
As a patient of Corymbia Day Hospital your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law
Quality & Safety
Corymbia Day Hospital adheres to all statutory and relevant body guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment.
We work as a team under the management of the Board of Directors, Medical Advisory Committee (MAC) and Director of Nursing, with the following programs in place:
Quality management – We continually monitor, assess and improve the quality of patient care. The MAC conducts peer-reviewed activities and we publish information about clinical performance, health outcomes and patient satisfaction.
Risk management – We proactively work to mitigate risks to provide the safest possible environment for patients, visitors and staff.
Workforce checks – Our dedicated specialist clinical staff have their credentials checked, and are assessed to ensure they can perform their roles so that you receive the highest standard of care and comfort.
Clinical handover – If your care is transferred from one person to another, our systems ensure there is effective continuity. This includes your involvement in your discharge instructions as a patient or carer.
Infection control – We aim to prevent and limit the spread of infection through evidence-based clinical practice guidelines.
Hand Hygiene – Corymbia Day Hospital is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance. You can find more information on this program here.
Consumer involvement – Patients are at the centre of our care model, and we welcome your participation in reviewing our Quality & Safety reports, and feedback on how we can continue to improve.
Open Disclosure – The Corymbia Day Hospital Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.
Corymbia Day Hospital has a clear and consistent approach to open communication and disclosure with consumers and their carers, with a view to fairness, transparency and accountability.
Please click on the button below for more information on Open Disclosure.
Complaints, concerns and feedback
We appreciate your honest feedback, as we are always looking for ways to improve our patients’ experience. You can provide feedback here. You may also receive a questionnaire with a reply paid envelope which are sent out to patients throughout the year.
If there is any aspect of your care that you are not happy with, please contact the Director of Nursing Vashti Bubenicek at firstname.lastname@example.org. We will promptly acknowledge and investigate any complaints, and communicate the outcome and any recommendations with you.
If your complaint is unresolved, you can contact:
Health Complaints Commissioner
Level 26, 570 Bourke Street, Melbourne
Victoria, 3000, Australia
Phone: 1300 582 113
Frequently asked questions
We will answer any specific questions you have during your pre-operative phone call before your procedure. Here are some answers to common queries.
Do I need to arrive before my admission time to complete any paperwork?
No – we allow for this when we calculate the time you need to arrive. If your admission time is 9am, please arrive at 9am.
How long will I be at the hospital for?
This depends on your procedure, but generally 3 to 4 hours from the time of your admission. We will let you know what to expect the day during your pre-op call before your procedure.
Is there parking at Corymbia Day Hospital?
There is free car parking onsite for patients and their carers. Across the road, Dandenong Public Hospital has a paid parking area available for visitors.
Why do you need to know about allergies?
It’s important to inform us of any allergies so that we can prevent reactions to medication you might consume in our care.
Why do I have to fast?
It’s important not to eat or drink anything for a specified period of time before an anaesthetic for safety reasons, as this will protect your airway and lungs while you are asleep.
Why do you ask what procedure I am having?
We may ask you to repeat various medical details throughout your hospital visit – this is a precaution to ensure your personal safety at all times, and is considered best practice in a hospital setting.
Why do I need a responsible adult to collect me?
Because you are having sedation or a general anaesthetic for your procedure, you need someone with you after you are discharged in case of any unexpected complications, and to help you while you recover from the effects of sedation. You are also not legally allowed to drive for 24 hours following an anaesthetic.
Our nursing staff will meet with your designated carer before we send you home, and go through written instructions for your wellbeing. This includes advice about eating and drinking, pain relief, and when you can resume normal activities.
We are not able to discharge you without a designated carer to collect you and stay with you overnight, and will need to consider cancelling your surgery if you are unable to identify anyone. Please let us know if you have any concerns about this policy, and contact the hospital as soon as possible if you are having any difficulty finding a carer. There are agencies that will provide a driver and carer for a nominal fee.
Why do I have to remove my jewellery and nail polish before surgery?
This is for your own safety. There is a risk of surgical burns with metal jewellery, including piercings. If you wish to leave your wedding ring on, we will place tape over it.
During surgery, your oxygen levels will be monitored with a probe placed on your finger. Nail polish and acrylic nails can interfere with this.
Will I see my doctor after my procedure?
Generally our surgeons do not see patients in recovery. A post-operative appointment will have been made and the surgeon will discuss your surgery with you at this appointment. The nursing staff liaise with the surgeon if there are any queries prior to your discharge.
Why do I have to pay an excess, I have already paid the account to the doctor?
The account you paid to your doctor was for their services only, and is separate to your surgery. The excess you are required to pay to the hospital is the amount you elected to pay to reduce your Health Insurance premium costs. We check this with your health fund.
Will I have something to eat after my procedure, as I had to fast before it?
Yes, the nurses will provide you with a fresh sandwich or snack and a cup of tea, coffee or juice while you are in second stage recovery. Please let us know of any food allergies or intolerances during your admission process.
Will you call my relative or carer to collect me after my procedure?
Of course. The nurses will call your carer 30 mins before your discharge.
Do I need to stop smoking before my surgery?
It is important to avoid smoking for 24 hours prior to surgery. If you are concerned about this, we suggest discussing alternatives with your GP.
I am coming back in a month for another procedure. Do I have to fill out another Admission Form?
If your next procedure is within three months of this one, we can re-use your existing admissions form. However, we will ask you to double-check that the information provided is still current.