Our Gastroenterology Suite
We look forward to warmly welcoming you to our dedicated endoscopy suite, which has been purpose built to provide excellent patient outcomes. Located within Sundew Day Surgery, our day surgery day staff are focused on providing you with exceptional care, and understand how to make you feel relaxed and comfortable throughout your visit.
Our Gastroenterology service is made up of pre- and post-procedure care units and a state-of-the-art procedure room, where your doctor has access to the latest technology when performing your procedure. A separate 7 bed day ward is available for patients requiring drug infusions, for example in those with inflammatory bowel disease.
High quality patient care
We have a dedicated team of gastroenterologists, anaesthetists and endoscopy trained nurses who work together to take a personal approach to your care. Our hospital ethos of excellence, safety, courtesy, respect and the provision of privacy are important to us.
As part of the Nexus Hospitals group, Sundew has access to a national benchmarking team, assisting in the practice of continual improvement in patient care. We maintain the very best of clinical standards for staff, through strategic recruitment, regular training, peer review, quality programs and critical evaluation of services.
Sundew Day Surgery is a fully licensed and accredited facility, and adheres to all relevant statutory guidelines, Australian Standards, and the needs of our patients as specified by the Australian Commission of Safety and Quality in Healthcare (ACSQHC).
Arriving at Sundew
We have worked hard to make sure everything runs smoothly on the day of your procedure, and this starts from the moment you arrive at our day surgery, where you will find ample free parking on site. Remember, you must have a responsible adult with you to take you home after your procedure, and you will not be able to drive home afterwards.
On entering Sundew Day Surgery, please proceed to our reception area and let our friendly staff know you have arrived. We respect your time, and as we guide you through the admission process you will have the opportunity to discuss any concerns you or your carer may have.
We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.
Once you have been admitted, our nursing team will take you to our pre-procedure area and assist with any pre-procedure matters requiring attention. Here you will also have the opportunity to ask any questions you may have about your procedure.
How we take care of you
Hand hygiene is the most important factor in reducing infection. You are invited to use the products supplied and we welcome you to encourage your care givers to do the same.
All staff undertake their duties in accordance with strict confidentiality and privacy principles and legislation. If you wish additional steps to be taken, please notify staff.
As a patient of Sundew Day Surgery your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.
We will handle your personal information in accordance with Australian Privacy Principles and legislation that governs how hospitals handle your personal and health information.
All feedback can be directly given to the Nurse who will be looking after you. We welcome all feedback we receive from our patients, and use it as part of our continuum of care.
If you have any questions please don’t hesitate to contact our admission team on 08 6118 6371 or via email: firstname.lastname@example.org