Equinox Business Park, Building 2 Level 3, 70 Kent Street Deakin, ACT 2600

Preparing for your hospital visit

  • Before your surgery

    What you need to do to prepare for your surgery:

    • Complete your pre-admission forms at least 7 days before surgery
    • Contact your private health fund to check your level of cover
    • Make a note of your admission time and fasting instructions, which we will send you via SMS the business day before your surgery
    • Advise us of any special dietary needs
    • If you are having day surgery, arrange for a responsible adult to accompany you home and stay with you for 24 hours. We cannot discharge you following an anaesthetic unless you have a designated carer, so please contact us as soon as possible if you are having difficulty finding someone.
    • Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better

    For 24 hours after an anaesthetic, you will not be able to:

    • Drive a vehicle
    • Drink alcohol
    • Operate machinery
    • Make important decisions
    • Sign legal documents
  • What to bring
    • Please bring your Medicare card, and where applicable your Health Insurance membership card, Veterans’ Affairs card, or Pensioner Concession card
    • Any medications you are currently taking including supplements, in their original packaging
    • All recent and relevant X-rays, scans, test results and medical paperwork (such as forms and doctor admission letter)
    • Any personal aids you need (glasses, walking aids, or crutches for lower limb operations)
    • If you are staying overnight, please bring night attire, toiletries and slippers
    • Payment to settle your account
    • Power of Attorney, Enduring Guardianship and Advanced Care Directive documentation (if applicable)

    You will also need to wear loose comfortable clothing.

  • What not to bring
    • Leave valuables at home (including jewellery and large sums of cash)
    • Do not wear make-up or nail polish
  • Fasting

    Before you undergo an anaesthetic, you will need to avoid eating or drinking anything for a specific period of time, as this will protect your airway and lungs while you are asleep. We’ll get in touch via SMS or phone to let you know when this fasting period should begin.

    Do not chew gum, eat lollies or have any milk-based drinks during the fasting period.

    We will give you some light food and refreshments when you are in the recovery room after your surgery. If you are staying with us overnight, we will bring this to you when you have been admitted to your room.

  • Medications

    Check with your doctor, anaesthetist or GP whether you should take your prescribed medications on the morning of your procedure. You can take them with a sip of water if fasting.

  • Smoking

    Do not smoke on the day of your procedure. This includes vaping products. Canberra Private Hospital is a smoke-free environment, so if you are staying with us, you may want to discuss a nicotine replacement therapy with your doctor.

  • Getting here and parking

    There is time-limited paid parking in the Wilson car park in the Equinox Business Park.

  • Admission

    When you arrive, please head straight to the reception desk on Level 3, where our friendly staff will guide you through the admission process. We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.

    An admission nurse will then take you to a private consulting room to review your medical history. You will then be seen by your anaesthetist and surgeon, and wait in a comfortable bed before heading into the operating theatre.

    Every effort will be made to ensure you aren’t kept waiting before your procedure, but there are times when other patients require longer periods in theatre than we anticipate. We’ll keep you (and your carer) informed of any delays, and whether it will impact your discharge time.

  • Billing & health insurance

    Canberra Private has contracts with all private health funds. If you have private health insurance, we will check your level of cover and inform you of any excess amount you will need to pay as soon as possible.

    It’s a good idea to contact your private health fund to check any exclusions or restrictions on specific treatments. They can answer any questions, and may be able to upgrade your policy if needed. If you have a compensation claim (such as Worker’s Compensation) please confirm with your insurer that they will cover your procedure with us.

    Before you are admitted, any outstanding amount not covered by your health fund (co-payment or excess) will need to be paid. We accept Visa, MasterCard, EFTPOS, cash and bank cheques.

    If you do not have private health insurance, you will be required to pay the full amount for your hospital admission before your surgery.

    You will also receive a separate account from the surgeon, surgical assistant and anaesthetist involved in your treatment. Please note there may be additional charges for pharmacy (medications), pathology, imaging and x-rays.

    Third party claims

    If you are a Department of Veterans Affairs (DVA) patient, we will lodge a claim with the DVA for you. If your surgery is part of a WorkCover or Third Party (TAC) claim, you will need to make the full payment (apart from ancillary charges) on admission – unless we have received written approval for admission from WorkCover or TAC.

    Questions to ask your private health insurer

    Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.

  • After your surgery

    Following your procedure, you will be brought into the post-anaesthesia care unit where we will give you some light food and refreshments.

    Day surgery

    If you are discharged on the same day as your surgery, you must have a responsible adult to collect you from Canberra Private Hospital, and stay with you for 24 hours. We will provide your carer with contact details and discharge procedures, and call them 30 minutes before you are ready to be picked up.

    We will also give them your post-operative care instructions. It is important you follow these to ensure the best outcome from your procedure. Your anaesthetist will give you a prescription for any pain relief and/or antibiotics required after surgery. These may be required soon after being discharged, so pick this medication up on your way home.

    One of our nurses will call you a day or two after your surgery to check how you are recovering. You should also ensure you contact your surgeons rooms and make a post-operative appointment.

    Short-stay surgery

    If you are staying with us overnight (or longer), we will make you comfortable in one of our private patient rooms once you have recovered from the anaesthetic.

    You can have visitors between 10am and 8pm, but we do suggest you keep visits to a minimum so you can rest. If you have special needs and require a carer to stay with you, or would like your infant to stay with you, please discuss this with us before admission.

    As an inpatient, you will also enjoy:

    • A choice of delicious meals, which can be tailored to your special dietary requirements
    • Free WiFi and Foxtel
    • Newspapers
    • Views across the Canberra skyline

    Discharge time is 10am. You are welcome to wait in our patient lounge after this time if you’re waiting to be picked up.

    Nausea

    This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.

    Sore throat

    This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.

    Tender arm or hand at injection site

    This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed consult your doctor and notify Canberra Private Hospital on info@canberraprivate.com.au.

    Infection

    Should any redness, swelling, pain or discharge be noticed from your wound,  please contact Canberra Private Hospital and speak with a member of the nursing team, or contact your specialist or usual GP. If you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure, please notify the Canberra Private Hospital General Manager/Director of Nursing at info@canberraprivate.com.au.

    Rehabilitation services

    Canberra Private Hospital offers rehabilitation services to maximise your recovery outcomes following your surgery,  and we also provide rehabilitation services to assist recovery from medical illness. Detailed information on our rehabilitation services can be found in our Patient Guide which can be downloaded here.

    Hand hygiene

    We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).

    Preventing falls

    After your procedure and anaesthetic, you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.

    Preventing pressure injuries

    Pressure injuries can occur when you are unable to move for a period of time and present as a wound or reddened area of skin. To prevent a pressure injury whilst in hospital it is important to regularly change position in bed and walk or move around as much as possible.

    We assess all of our patients on admission and throughout their stay to identify those patients who are at risk of getting a pressure injury.  We then provide these patients with a range of pressure injury prevention and management strategies whilst in hospital and when they go home.

    For more information about your stay at Canberra Private Hospital, please download our Patient Guide here.

  • Privacy

    As a patient of Canberra Private Hospital your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.

    We will handle your personal information in accordance with Australian Privacy Principles and legislation that governs how hospitals handle your personal and health information. For more information, read our Patient Information & Pre-Admission Booklet, and download tthe Australian Privacy Principles fact sheet.

  • Quality & safety

    Canberra Private Hospital adheres to all statutory and relevant body guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment.

    We work as a team under the management of the Board of Directors, Medical Advisory Committee (MAC) and General Manager/Director of Nursing, with the following programs in place:

    Quality management – We continually monitor, assess and improve the quality of patient care. The MAC conducts peer-reviewed activities and we publish information about clinical performance, health outcomes and patient satisfaction.

    Risk management – We proactively work to mitigate risks to provide the safest possible environment for patients, visitors and staff.

    Workforce checks – Our dedicated specialist clinical staff have their credentials checked, and are assessed to ensure they can perform their roles so that you receive the highest standard of care and comfort.

    Clinical handover – If your care is transferred from one person to another, our systems ensure there is effective continuity. This includes your involvement in your discharge instructions as a patient or carer.

    Infection control – We aim to prevent and limit the spread of infection through evidence-based clinical practice guidelines.

    Hand Hygiene – Canberra Private Hospital is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance. You can find more information on this program here.

    Consumer involvement – Patients are at the centre of our care model, and we welcome your participation in reviewing our Quality & Safety reports, and feedback on how we can continue to improve.

    Open Disclosure – The Canberra Private Hospital Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.

    Canberra Private Hospital has a clear and consistent approach to open communication and disclosure with consumers and their carers,  with a view to fairness, transparency and  accountability.

    Please click on the button below for more information on Open Disclosure.

  • Complaints, concerns & feedback

    Please complete the Patient Satisfaction Survey, which your nurse will give you after your procedure.

    We appreciate your honest feedback, as we are always looking for ways to improve our patients’ experience.

    If there is any aspect of your care that you are not happy with, please contact Libby Tuohy, the Director of Nursing. We will promptly acknowledge and investigate any complaint, and communicate the outcome and any recommendations with you.

    If your complaint is unresolved, you can contact:

    ACT Human rights Commission

    GPO Box 158
    Canberra
    ACT 2601

    Phone: (02) 6205 2222

Frequently asked questions

You are welcome to get in touch with any specific questions you have. But here are some answers to common queries.

Equinox Business Park, Building 2 Level 3, 70 Kent Street Deakin, ACT 2600

02 6173 3733

email

Monday – Sunday 10am - 8pm

Paid parking available on-site

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