Preparing for your hospital visit
Your doctor will arrange the date of your admission and should provide you with our admission forms. If you do not receive these, you can download them here.
Please complete the Patient Admission Request Form and return these to us at least 7 days prior to your surgery so we can register your details, confirm your place on the operating theatre list, and check your health fund status.
Please read through the information below to properly prepare for your surgery.
Before your surgery
What you need to do:
- Call Insight Private Hospital between 10am and 2pm on the business day before your surgery to confirm your admission time and receive fasting instructions
- Arrange for a responsible adult to accompany you home and stay with you for 24 hours after your surgery
- Commence fasting at the time advised. Your doctor, or the staff at Insight Private Hospital, will advise you of this. When the fasting period begins, you must not chew, eat or drink anything. If you have any questions about how you should take your regular medications, please contact your referring doctor.
- Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better
We cannot discharge you following an anaesthetic unless you have a designated carer. Please let us know if you have any concerns about this policy.
For 24 hours after an anaesthetic, you will not be able to:
- Drive a vehicle
- Drink alcohol
- Operate machinery
- Make important decisions
- Sign legal documents
What to bring
- Please bring your Medicare card, Health Insurance membership card, Veterans’ Affairs card or Pensioner Concession card where relevant
- Wear loose comfortable clothing
- Any recent and relevant X-rays, scans and test results
- Advanced care plan and/or treatment-limiting orders
- Power of Attorney documentation (if applicable)
- If you are taking regular medications we require an up to date print out of your Health Summary including your medications from your family doctor (GP)
- All current medications in the original packaging
- Power of Attorney, Enduring Guardianship and Advance Care Directive documentation (if applicable)
What not to bring
- Leave valuables at home
- Do not wear make-up, nail polish or jewellery
- Please remove all piercings including earrings
It’s natural to feel anxious if your child is undergoing surgery, and we will do everything we can to make your family comfortable and relaxed. It’s a good idea to bring:
- Their pyjamas
- A favourite toy, story book or activity
- A change of clothes and underwear
Insight Private Hospital also has a DVD player and some G-rated movies.
We will invite one parent or carer into the recovery room to be with your child after surgery. Only you know who the right person is, so please consider this carefully.
For overnight stays, Insight will provide you with a bed and breakfast. Please ensure you fill out the Menu on arrival. Please also note that at 7pm each night, the hospital is locked and you will be unable to leave until 7am the following morning.
For more information on staying overnight with your child, please download Parent Information Sheet.
Before you undergo an anaesthetic, you will need to avoid eating or drinking anything for a specific period of time beforehand as this will protect your airway and lungs while you are asleep. During your pre-admission phone call, we will let you know when this fasting period should begin.
You can have a very small amount of clear fluids (such as water) until two hours before surgery, but do not chew gum, eat lollies or have any milk-based drinks. You may also have our DEX drink (provided by Insight), which is a complex carbohydrate fluid specially formulated by anaesthetists to optimise recovery, and can be consumed up until 2 hours before your procedure.
We will give you a light refreshment and fluids when you are in the recovery room after your surgery.
Check with your doctor or anaesthetist whether you should take your prescribed medications on the morning of your procedure. You can take them with a sip of water if fasting.
If you take regular medications for diabetes or anti coagulant therapy, your anaesthetist or surgeon will discuss the management of this medication prior to your admission.
Please bring all current medications in their original packaging provided by your pharmacy.
Please be advised that Insight Private Hospital is a smoke free environment, including the car park and surrounds. We recommend that you do not smoke on the day of your procedure.
Getting here and parking
There is parking available on the premises, limited to 2 hours between 7am and 5:30pm.
When you arrive, please report to the reception desk where our staff will take you through the admission process. We will confirm your name, date of birth, admitting details and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.
A nurse will consult with you privately to check your blood pressure, and go through your health questionnaire. You’ll then be introduced to your anaesthetist, and may be asked to change into a hospital gown.
Our staff make every effort to ensure you are not kept waiting before your procedure, but there are times when other patients require longer periods in theatre than we anticipate.
We’ll let you and your carer know if there are any delays and whether your expected discharge time will be affected. It’s a good idea to bring a book or something to keep you occupied just in case.
Remember: you’ll need to pay any out of pocket expenses at the time of your admission.
Billing and private health insurance
Insight Private Hospital has contracts with most health funds. Please contact your health fund to check you are covered for your procedure and whether you will need to pay an excess or co-payment before admission. It’s a good idea to check any exclusions or restrictions on specific treatments. Your fund can answer any questions, and may be able to upgrade your policy if needed.
Before you are admitted, any outstanding amount not covered by your health fund (co-payment or excess) will need to be paid. We can take pre-payment by credit card over the phone during your pre-operative call if you prefer. We accept Visa, MasterCard, American Express, EFTPOS, cash, and bank cheques.
If you do not have private health insurance, you will be required to pay the full amount.
Please note you may also receive a separate account from the specialists involved in your treatment, such as the surgeon and anaesthetist.
Third party claims
If you are a Department of Veterans Affairs (DVA) patient, we will lodge a claim with the DVA for you. If your surgery is part of a WorkCover or Third Party (TAC) claim, you will need to make the full payment (apart from ancillary charges) on admission – unless we have received written approval for admission from WorkCover or TAC.
Questions to ask your private health insurer
Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.
After your surgery
You must have a responsible adult to collect you from Insight Private Hospital and stay with you for 24 hours. We will let your carer know your approximate discharge time and give them your discharge instructions.
It is important that you follow these instructions to ensure the best outcome from your procedure. Your anaesthetist will give you a prescription for any pain relief and/or antibiotics required after surgery. These may be required soon after being discharged, so pick this medication up on your way home.
One of our nurses may call you a few days after your surgery to check how you are recovering. You should also ensure you have a post-operative appointment with your surgeon.
Overnight bays are available if you need to stay in hospital overnight (less than 23 hours) for post-operative observation and pain relief. This bay consists of a bed, cabinet, privacy curtain, shared bathroom and eastern views through a large window. The patient lounge and Nurses Station are within close proximity.
We also have short stay suites available for patients booked in for 1 to 4 days.
After your procedure and anaesthetic you may be at risk of falling or tripping. Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day.
This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.
This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.
Tender arm or hand at injection site
This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed consult your doctor and notify Insight Private Hospital.
Please notify the Director of Nursing at Insight Private Hospital should any redness, swelling, pain or discharge be noticed from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.
We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).
As a patient of Insight Private Hospital, your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.
Quality & Safety
Insight Private Hospital adheres to all statutory and relevant body guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment.
We work as a team under the management of the Board of Directors, Medical Advisory Committee (MAC) and Director of Nursing, with the following programs in place:
Quality management – We continually monitor, assess and improve the quality of patient care. The MAC conducts peer-reviewed activities and we publish information about clinical performance, health outcomes and patient satisfaction.
Risk management – We proactively work to mitigate risks to provide the safest possible environment for patients, visitors and staff.
Workforce checks – Our dedicated specialist clinical staff have their credentials checked annually, and are assessed to ensure they can perform their roles so that you receive the highest standard of care and comfort.
Clinical handover – If your care is transferred from one person to another, our systems ensure there is effective continuity. This includes your involvement in your discharge instructions as a patient or carer.
Infection control – We aim to prevent and limit the spread of infection through evidence-based clinical practice guidelines.
Hand Hygiene – Insight Private Hospital is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance. You can find more information on this program here.
Consumer involvement – Patients are at the centre of our care model, and we welcome your participation in reviewing our Quality & Safety reports, and feedback on how we can continue to improve.
Open Disclosure – The Insight Private Hospital Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.
Insight Private Hospital has a clear and consistent approach to open communication and disclosure with consumers and their carers, with a view to fairness, transparency and accountability.
Please click on the button below for more information on Open Disclosure.
Complaints, concerns and feedback
Please complete the Patient Satisfaction Survey, which your nurse will give you after your procedure. We appreciate your honest feedback, as we are always looking for ways to improve our patients’ experience.
If there is any aspect of your care that you are not happy with, please contact the Director of Nursing. We will promptly acknowledge and investigate any complaint, and communicate the outcome and any recommendations with you.
If your complaint is unresolved, you can contact:
Health Care Complaints Commission
Locked Mail Bag 18
Phone: 02 9219 7444
Frequently asked questions
We will answer any specific questions you have during your pre-operative call the day before your procedure. Here are some answers to common queries.
Do I need to arrive earlier than my set admission time?
No – we allow for this when we calculate the time you need to arrive. If your admission time is 9am, please arrive at 9am.
Do you have specific visiting hours?
Yes, visiting hours are between 10am – 12.00pm and 2pm – 7pm, Monday to Friday
How long will I be in hospital for?
This depends on your procedure, but for day surgery patients, you will generally be at the hospital for 2 to 3 hours from the time of your admission. We will let you know what to expect the day before your procedure.
Why do I have to fast?
It’s important not to eat or drink anything for a specified period of time before an anaesthetic for safety reasons, as this will protect your airway and lungs while you are asleep.
Why do I need a responsible adult to collect me?
Because you are having an anaesthetic for your procedure, you need someone with you after you are discharged to make sure there are no unexpected complications from your procedure or anaesthetic. You are also not legally allowed to drive for 24 hours following an anaesthetic.
Our nursing staff will meet with your designated carer before we send you home, and go through written instructions for your wellbeing. This includes advice about eating and drinking, pain relief, and when you can resume normal activities.
If you do not have a designated carer to collect you, we may have to cancel your surgery. Please let us know if you have any concerns about this policy, and contact the hospital as soon as possible if you are having any difficulty finding a carer.
Why do I have to remove my jewellery and nail polish before surgery?
This is for your own safety. There is a risk of surgical burns with metal jewellery, including piercings. If you wish to leave your wedding ring on, we will tape it.
During surgery, your oxygen levels will be monitored with a probe placed on your finger and nail polish and acrylic nails can interfere with this.
Why do I have to pay an excess? I already paid my account to the doctor.
The account you paid to your specialist was for their services only, and is separate to your hospital fees. The excess you are required to pay to the hospital is the amount you elected to pay to reduce your Health Insurance premium costs.
Will I have something to eat after my procedure, as I had to fast before it?
Yes, the nurses will provide you with a light snack and a cup of tea, coffee or juice while you are in second stage recovery. Please let us know about any food allergies or intolerances during your admission process.
Will you call my relative or carer to collect me after my procedure?
Of course. The nurses will call your carer before your discharge.
I am coming back in a month for another procedure. Do I have to fill out another Admission Form?
If your next procedure is within three months of this one, we can re-use your existing admissions form. However, we will ask you to double-check that the information provided is still current.