Suite 304, Level 3, Manningham Medical Centre, 200 High Street, Templestowe Lower VIC 3107

Preparing for your hospital visit

  • Before your surgery

    What you need to do:

    • Arrange for a responsible adult to collect you from the hospital after your surgery, accompany you home and stay with you for 24 hours after your surgery. If you are unable to make this arrangement, your procedure may be cancelled. If you are having difficulty finding someone to be with you on the day, please let us know as soon as possible.
    • Commence fasting at the time advised. Your doctor, or the staff at Manningham Private Hospital, will advise you of this. When the fasting period begins, you must not chew, eat or drink anything. If you have any questions about how you should take your regular medications, please contact your referring doctor.
    • Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better.

    Remember: for 24 hours after an anaesthetic, you will not be able to:

    • Drive a vehicle
    • Drink alcohol
    • Operate machinery
    • Make important decisions
    • Sign legal documents.
  • What to bring
    • Your Medicare card, and where relevant your Health Insurance membership card, Veterans’ Affairs card and Pensioner Concession card
    • Any medications you are currently taking (or a medication chart if coming from a care facility)
    • Any recent and relevant X-rays, scans and test results
    • Any Power of Attorney, Enduring Guardianship and Advance Care Directive documentation (if applicable)

    You’ll also need to make sure you wear loose, comfortable clothing

  • What not to bring
    • Please leave all valuables at home
    • Please do not wear make-up, nail polish or jewellery
  • Fasting

    It is important to avoid eating or drinking prior to undergoing an anaesthetic in order to protect your airways during surgery. You will be advised when your fasting period should begin.

    We will give you a snack and light refreshments in the recovery area after your surgery.

  • Medications

    It is important that you check with your doctor regarding the management of your regular medication prior to surgery.

  • Smoking

    Manningham Private Hospital is a smoke free environment. Smoking on the day of your procedure could be detrimental to your admission and recovery.

  • Getting here and parking

    There is free parking on site.

  • Admission

    On your day of surgery, please proceed to our reception area on Level 3, and let our friendly administration staff know you have arrived. We will guide you through the admission process and our staff will take the time to introduce themselves to you and discuss any concerns you or your carer may have.

    As part of our admission process, our staff will confirm your identification details. Please do not be alarmed when at each stage of your care our staff members confirm these details with you. These standard identification procedures are designed for your safety.

     

  • Billing and health insurance

    Manningham Private Hospital has contracts with most private health insurance funds. If you have private health insurance, we will check your level of cover and inform you of any excess or out of pocket amount that is payable prior to, or on the day of admission. It’s a good idea to contact your private health fund to check any exclusions or restrictions on specific treatments. Your insurer can answer any questions, and may be able to upgrade your policy if needed.

    If you do not have private health insurance, you will be required to pay the full amount for your private hospital admission. There is no rebate from Medicare for private hospital charges.

    You may also receive a separate accounts from your surgeon, surgeon assistant and anaesthetist for their services related to your treatment.

    Third party claims

    If you are a Department of Veterans Affairs (DVA) patient, we will lodge a claim with the DVA for you. If your surgery is part of a WorkCover or Third Party (TAC) claim, you will need to make the full payment on admission – unless we have received written approval for admission from WorkCover or TAC.

    Making payments

    Before your surgery we will advise you of any out of pocket expenses relating to your hospital admission. These out of pocket expenses will need to be paid on admission prior to your surgery via cash, bank cheque, Visa, MasterCard or EFTPOS. Please note we do not accept personal or business cheques. You can also pre-pay by credit card over the phone if you prefer.

    Questions to ask your private health insurer

    Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.

  • After your surgery

    You must have a responsible adult collect you from Manningham Private Hospital, and stay with you for 24 hours. It’s important that your carer remains contactable at all times during your surgery. We will call them approximately 30 minutes before you’re discharged. Depending on your individual needs, your carer may be asked to remain in the hospital for the duration of your admission.

    We’ll give you and your carer your detailed discharge instructions. Please follow these to ensure the best outcome from your procedure.

    Your doctor will advise you of any post-operative medications required. There is an onsite pharmacy available inside the Manningham Medical Centre, which is open from 8am to 8pm.

    Preventing falls

    After your procedure and anaesthetic you may be at risk of falling or tripping. We encourage our patients to remain in a familiar environment after discharge, and to take particular care in order to minimise risk of falling and causing injury. We encourage your carer to assist you, and report any concerns should they arise.

    Nausea

    This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids, and alert your doctor.

    Sore throat

    This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.

    Tender arm or hand at injection site

    This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed please consult your doctor immediately.

    Infection

    Please notify your doctor immediately should any redness, swelling, pain or discharge be noticed from your wound.

    Hand hygiene

    We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).

  • Privacy

    As a patient of Manningham Private Hospital your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law. For more information about patient privacy, please email the Manningham Private Hospital Director of Nursing.

    We will handle your personal information in accordance with the Nexus Privacy Policy which you can download here, together with some more information on the Australian Privacy Principles.

  • Quality & Safety

    Manningham Private Hospital adheres to all statutory and relevant body guidelines and Australian Standards. Our management systems aim to provide the highest level of care to our patients in a safe and supportive environment.

    We work as a team under the management of the Board of Directors, the Medical Advisory Committee (MAC) and the local organisational structure.

    Quality management –  A comprehensive program is in place to continually monitor, assess and improve the quality of patient care. Facility activities are conducted and reviewed by the MAC to ensure that the safest possible care is provided to our patients. As part of this process we present information about clinical performance, health outcomes and patient satisfaction. This information is also bench marked against the National Standards, where applicable.

    Leadership and Risk management – Manningham Private Hospital uses an integrated approach to identify, assess, analyse, evaluate, treat, measure, monitor and control the complex array of risks involved in healthcare. We take a proactive approach, placing the emphasis on risk prevention to present the safest possible environment for patients, doctors and staff.

    Workforce planning – We employ dedicated specialist clinical staff members to ensure our patients receive the highest standard of care possible in a comfortable and safe environment. Our staff are all credentialed and competency assessed to perform the roles they are engaged to undertake.

    Safety Management – Manningham Private Hospital undertakes planned and regular biomedical testing and maintenance of its equipment and plant. Audits are conducted on a frequent basis to ensure the environment is safe for all who visit Manningham Private Hospital.

    Clinical handover – Clinical handover refers to the transfer of professional responsibility and accountability for some or all aspects of care for patients when they are transferred from one person to another. The clinical leaders and senior managers of Manningham Private Hospital have implemented systems for the effective and structured clinical handover of our patients. Our patients and carers are encouraged to be involved in the clinical handover process particularly when they are discharged to go home.

    Infection control program– Manningham Privare Hospital has a comprehensive infection control program aimed at preventing and limiting the spread of infection, using evidence based research to guide clinical practice. Our program consists of education for all stakeholders, including auditing of staff practices, infection prevention measures, surveillence, monitoring, and investigation of health care associated infections.

    Hand Hygiene – Manningham Private Hospital is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance. You can find more information on this program here.

    Consumer participation – As a consumer of the healthcare services provided at Manningham Private Hospital, we welcome your interest in reviewing our Quality and Safety report and providing feedback on how our services can be improved. Our staff may approach you or your family to ask you for feedback through a short survey. Your feedback and advice is both welcomed and greatly appreciated.

    Open Disclosure – The Manningham Private Hospital Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.

    Manningham Private Hospital has a clear and consistent approach to open communication and disclosure with consumers and their carers,  with a view to fairness, transparency and  accountability.

    Please click on the button below for more information on Open Disclosure.

  • Complaints, concerns and feedback

    Please complete the Patient Feedback Form, which your nurse will give you after your procedure.  We appreciate your honesty, as we are always looking for ways to improve our patients’ experience.

    If there is any aspect of your care that you are not happy with, please contact the Director of Nursing. We will promptly acknowledge and investigate any complaint, and communicate the outcome and any recommendations with you.

Frequently asked questions

You are welcome to get in touch with any specific questions you have. But here are some answers to common queries.

Suite 304, Level 3, Manningham Medical Centre, 200 High Street, Templestowe Lower VIC 3107

03 88 500 590

email

Mon to Fri 7am - 5:30pm

Free parking available on site

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