Preparing for your hospital visit
Your doctor will arrange the date of your admission and provide you with our admission form. Please complete the admission form and return it to us at least seven days prior to your surgery so we can register your details, confirm your place on the operating theatre list, and check your health fund status.
It’s essential these forms are sent to the hospital before your procedure, so we can plan your care. If we have any queries regarding your admissions form, we will give you a call. If you have any out of pocket expenses, we will send you an SMS the day before surgery, confirming the amount that you’ll be expected to pay at admission.
Please read through the information below to properly prepare for your surgery.
The Tennyson Way
The Tennyson Way is the philosophy that underpins everything we do at Tennyson Centre Day Hospital. When we planned the hospital, we aimed to create a positive, patient-centred culture amongst staff and visiting doctors, and over the years this has become part of everything we do, every single day.
The principles of The Tennyson Way are:
- A ‘can do’ attitude
- Being supportive, caring and respectful to everyone we encounter
- Having fun while getting the job done
- Focusing on strong patient service
As a result, you’ll find our staff are friendly, welcoming, helpful and professional. You can expect a high standard of medical and nursing care, performed efficiently – and with your needs as the sole focus.
Before your surgery
What you need to do:
- Arrange for a responsible adult to accompany you to the hospital, drive you home and stay with you for 24 hours after your surgery. If you fail to make this arrangement, your procedure may be cancelled. If you are having difficulty finding someone to be with you on the day, please discuss your options with our staff or your doctor.
- Commence fasting at the time advised by your referring doctor. When the fasting period begins, you must not eat or drink anything. You may take your regularly prescribed medications with a small sip of water (unless ordered otherwise).
- Please contact your doctor prior to surgery if your health has deteriorated, as we may need to postpone the procedure until you’re feeling better
For 24 hours after an anaesthetic, you will not be able to:
- Drive a vehicle
- Drink alcohol
- Operate machinery
- Make important decisions
- Sign legal documents
What to bring
- Your Medicare card, and where applicable, your Health Insurance membership card, Veterans’ Affairs card or Pensioner Concession card
- Any medications you are currently taking
- Any recent and relevant X-rays, scans and test results
- Power of Attorney documentation (if applicable)
- Advanced Care Directive (if applicable)
- A light dressing gown (optional)
It’s also important to wear loose comfortable clothing.
What not to bring
- Please leave all valuables at home
- Do not wear make-up, nail polish, perfume or jewellery
You will need to avoid eating or drinking anything for a specific period of time prior to your procedure. It’s important not to eat or drink anything for a specified period of time before an anaesthetic for safety reasons, as this will protect your airway and lungs while you are asleep.
Your doctor will let you know when your fasting period should begin, and you must follow it strictly for safety reasons. You can have a very small amount of clear fluids (such as water) until two hours before surgery, but do not chew gum, eat lollies or have any milk-based drinks.
We will give you a snack and fluids after your surgery, when you are in the recovery room.
Ask your doctor whether you should take your usual prescribed medications on the morning of your procedure. You can take them with a sip of water if fasting.
Tennyson Centre Day Hospital is a smoke-free environment. Do not smoke on the day of your procedure.
Getting here and parking
We are located on South Road, Kurralta Park, just north of the Gallipoli Underpass. There is ample free parking on site, and two hour parking in the surrounding side streets.
When you arrive on your day of surgery, please report to the reception desk where our staff will guide you through the admission process. A nurse will consult with you privately to check your blood pressure, go through your health questionnaire and confirm your name, date of birth and doctor. These standard identification procedures will be repeated throughout the day to ensure your safety.
You’ll then be introduced to your anaesthetist, and may be asked to change into a hospital gown.
Remember: you’ll need to pay any out of pocket expenses at the time of your admission.
After your surgery
You must have a responsible adult to collect you from Tennyson Centre Day Hospital, and stay with you overnight. We will let your carer know your approximate discharge time, and call them 30 minutes before it’s time for you to leave. We’ll also give them your detailed discharge instructions, which will include the date and time of your post-operative appointment with your surgeon where applicable.
It is important you follow these instructions to ensure the best outcome from your procedure. Your doctor or anaesthetist may give you a prescription for any pain relief and/or antibiotics if required after surgery, and following ophthalmic surgery you will be given eye drop medication on discharge.
One of our nurses will call you the next business day after your surgery to check how you are recovering. We recognise that you may have gone about your usual routine, and if we miss you, you are welcome to ring us if you have any questions and think you may have missed the call. If you are experiencing problems after your procedure, please contact your doctor.
Coming into hospital increases the risk of falling or tripping as you are in an unfamiliar environment, may be nervous and may be given Anaesthetic drugs. . Take care when moving around and we encourage you to rest and let your carer assist you for the remainder of the day. If you use any walking aides please bring them into hospital with you.
This is less common with modern anaesthetics. If it does occur, it should only be temporary. If nausea persists, avoid food but maintain fluids. If it does not resolve within 24 hours, it is important that you contact your doctor.
This may occur due to your anaesthetist assisting with your breathing. It usually disappears within 24 hours. Simple pain relief may help relieve this.
Tender arm or hand at injection site
This may occur due to irritation of the vein or slight bruising from the needle or the drugs injected, and can persist for several days. If your arm or hand look red or inflamed consult your doctor and notify Tennyson Centre Day Hospital.
Please notify the Director of Nursing at Tennyson Centre Day Hospital should any redness, swelling, pain or discharge be noticed from your wound – or if you visit a doctor and are prescribed antibiotics for an associated infection within 30 days of your procedure.
We advise patients and carers to wash hands prior to attending wound care or administering eye drops (as per doctor’s instructions).
Billing and private health insurance
If you have private health insurance, we will check your level of cover and inform you of any excess amount that will be payable on the day prior to admission.
Before you are admitted, any outstanding amount not covered by your health fund (co-payment or excess) will need to be paid. We can take pre-payment by credit card over the phone during your pre-admission call if you prefer. On the day, you can pay via credit card, EFTPOS or cash. Please note we do not accept American Express, Diners Club or personal cheques.
It’s a good idea to contact your private health fund to check any exclusions or restrictions on specific treatments. They can answer any questions, and may be able to upgrade your policy if needed.
If you do not have private health insurance, you will be required to pay the full amount for your day surgery admission. There is no rebate from Medicare for day surgery charges.
You will also receive a separate account from the surgeon and anaesthetist for their services.
Third party claims
If you are a Department of Veterans Affairs (DVA) patient, we will lodge a claim with the DVA for you. If your surgery is part of a WorkCover or Third Party claim, you will need to make the full payment (apart from ancillary charges) on admission – unless we have received written approval for admission from WorkCover or Third Party claimant.
Questions to ask your private health insurer
Before you have surgery, we recommend you contact your private health insurer and check whether you are covered for surgery. We have provided a guide to the questions you should ask.
As a patient of Tennyson Centre Day Hospital, your privacy and dignity will be maintained at all times. We hold medical records relating to your treatment, and the content of these records will only be divulged with your consent or where permitted or authorised by law.
We will handle your personal information in accordance with Australian Privacy Principles and legislation that governs how hospitals handle your personal and health information. For more information, read our Patient Information & Pre-Admission Booklet, and download tthe Australian Privacy Principles fact sheet.
Quality & Safety
As a part of our commitment to be a Safe Hospital Providing Quality Care, every staff member at Tennyson Centre Day Hospital makes safety a priority. We consistently measure how we are achieving our robust quality and safety goals, and routinely audit our systems and processes. As a patient, you have the right to view this data at any time.
Tennyson Centre Day Hospital is committed to the Hand Hygiene Australia program and conducts regular audits to ensure compliance. You can find more information on this program here.
Tennyson Centre Day Hospital also adheres to all statutory and relevant body guidelines and Australian Standards, and our management systems aim to provide the highest level of care to our patients in a safe and supportive environment.
Open Disclosure – The Tennyson Centre Day Hospital Governing Body (Board of Directors), Staff and Accredited Medical Practitioners (AMPs) support the practice and principles of Open Disclosure.
Tennyson Centre Day Hospital has a clear and consistent approach to open communication and disclosure with consumers and their carers, with a view to fairness, transparency and accountability.
Please click on the button below for more information on Open Disclosure.
Complaints, concerns and feedback
We value your thoughts and suggestions. If you have any feedback about your experience at Tennyson Centre Day Hospital, please complete the online patient survey below.
You can also email us at firstname.lastname@example.org. If you would like to make a formal complaint, please give us a call on (08) 8292 2331.
Frequently asked questions
You are welcome to get in touch with any specific questions you have. But here are some answers to common queries.
Do I need to arrive earlier than my set admission time?
Not if you don’t want to. We allow time for the pre-admissions process when we set your time, and your surgery will go ahead as soon as the admissions process is complete. Please remember: reception is not open until 6:30am, and arriving earlier than your admission time will not bring forward your procedure.
How long will I be at the hospital for?
Typically, three to four hours from the time of your admission.
Why do I have to fast?
It’s important not to eat or drink anything for a specified period of time before an anaesthetic for safety reasons, as this will protect your airway and lungs while you are asleep.
Why do I need a responsible adult to collect and stay with me?
Because you are having sedation for your procedure, you need someone with you after you are discharged to make sure there are no unexpected complications from your procedure or anaesthetic. You are also not legally allowed to drive for 24 hours following an anaesthetic.
Our nursing staff will meet with your designated carer before we send you home, and go through written instructions for your wellbeing when you go home. This includes advice about eating and drinking, pain relief, and when you can resume normal activities.
If you do not have a designated carer to collect you, we will have to cancel your surgery. Please let us know if you have any concerns about this policy, and contact the hospital if you are having any difficulty finding a carer
Why do I have to remove my jewellery and nail polish before surgery?
This is for your own safety. There is a risk of surgical burns with metal jewellery, including piercings. If you wish to leave your wedding ring on, we will tape it.
During surgery, your oxygen levels will be monitored with a probe placed on your finger and nail polish and acrylic nails can interfere with this.
Will I see my doctor after my procedure?
Your doctor will usually see you before you leave. If you have a post-op appointment scheduled shortly after your surgery, they may wait to discuss your procedure then.
Why do I have to pay an excess? I already paid my account to the doctor.
The account you paid to your doctor was for their services only, and is separate to your surgery. The excess you are required to pay to the hospital is the amount you elected to pay to reduce your Health Insurance premium costs. We’ve checked this with your health fund.
Will I have something to eat after my procedure, as I had to fast before it?
Yes! Our lovely nurses will bring you a fresh sandwich and a cup of tea or coffee while you are in second stage recovery. Please let us know of any food allergies or intolerances during your admissions process.
Will you call my relative or carer to collect me after my procedure?
Of course. The nurses will call your carer approximately 30 minutes prior to your discharge.
I am coming back in a month for another procedure. Do I have to fill out another Admission Form?
If your next procedure is within three months of this one, we can re-use your existing admissions form. However, we will ask you to double-check the information provided is still current.